{"id":8602,"date":"2025-12-08T21:14:14","date_gmt":"2025-12-08T12:14:14","guid":{"rendered":"https:\/\/miitel.com\/jp\/?post_type=column&#038;p=8602"},"modified":"2025-12-08T21:14:15","modified_gmt":"2025-12-08T12:14:15","slug":"cti-crm","status":"publish","type":"column","link":"https:\/\/miitel.com\/jp\/column\/cti-crm\/","title":{"rendered":"CTI\u3068CRM\u306e\u9055\u3044\u3068\u306f\uff1f\u9023\u643a\u306b\u3088\u308b\u76f8\u4e57\u52b9\u679c\u3068\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<p>\u300cCTI\u3068CRM\u3001\u3069\u3061\u3089\u3082\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u91cd\u8981\u3068\u805e\u304f\u3051\u308c\u3069\u3001\u5177\u4f53\u7684\u306a\u9055\u3044\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u9023\u643a\u3059\u308b\u3068\u4f55\u304c\u5909\u308f\u308b\u306e\uff1f\u300d<\/p>\n\n\n\n<p>\u305d\u3093\u306a\u7591\u554f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<\/p>\n\n\n\n<p>CTI\u306f\u96fb\u8a71\u5fdc\u5bfe\u3092\u52b9\u7387\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3001CRM\u306f\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u3053\u306e2\u3064\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u500b\u3005\u306e\u30b7\u30b9\u30c6\u30e0\u3060\u3051\u3067\u306f\u5b9f\u73fe\u3067\u304d\u306a\u3044\u3001\u9ad8\u5ea6\u306a\u9867\u5ba2\u5bfe\u5fdc\u3068\u696d\u52d9\u52b9\u7387\u5316\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001CTI\u3068CRM\u306e\u57fa\u672c\u7684\u306a\u9055\u3044\u304b\u3089\u3001\u9023\u643a\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3001\u3055\u3089\u306b\u306f\u81ea\u793e\u306b\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u307e\u3067\u3001\u7db2\u7f85\u7684\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u3010\u3053\u306e\u8a18\u4e8b\u3067\u308f\u304b\u308b\u3053\u3068\u3011<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CTI\u3068CRM\u306e\u6a5f\u80fd\u7684\u306a\u9055\u3044<\/li>\n\n\n\n<li>\u4e21\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8<\/li>\n\n\n\n<li>\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u306e\u4ee3\u8868\u7684\u306a\u6a5f\u80fd\u3068\u6d3b\u7528\u30b7\u30fc\u30f3<\/li>\n\n\n\n<li>\u81ea\u793e\u306b\u5408\u3063\u305f\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CTI\u3068CRM\u306e\u9055\u3044\u3068\u9023\u643a\u306e\u4ed5\u7d44\u307f<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>CTI\u306f\u96fb\u8a71\u6a5f\u80fd\u3001CRM\u306f\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u306b\u7279\u5316\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3053\u306e2\u3064\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u7740\u4fe1\u3068\u540c\u6642\u306b\u304a\u5ba2\u69d8\u60c5\u5831\u304cPC\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u8cea\u306e\u9ad8\u3044\u5bfe\u5fdc\u3092\u52b9\u7387\u7684\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>CTI\u3068CRM\u306f\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u5f79\u5272\u3092\u6301\u3061\u307e\u3059\u304c\u3001\u9023\u643a\u3055\u305b\u308b\u3068\u76f8\u4e57\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002\u307e\u305a\u306f\u4e21\u8005\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u3068\u3001\u9023\u643a\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u4ed5\u7d44\u307f\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CTI\uff08Computer Telephony Integration\uff09\u3068\u306f<\/h3>\n\n\n\n<p>CTI\u306f\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3057\u3001\u96fb\u8a71\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u6280\u8853\u3067\u3059\u3002\u4ee3\u8868\u7684\u306a\u6a5f\u80fd\u3068\u3057\u3066\u3001\u7740\u4fe1\u6642\u306bPC\u753b\u9762\u3078\u9867\u5ba2\u60c5\u5831\u3092\u8868\u793a\u3059\u308b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3084\u3001PC\u753b\u9762\u4e0a\u306e\u96fb\u8a71\u756a\u53f7\u30af\u30ea\u30c3\u30af\u3067\u767a\u4fe1\u3067\u304d\u308b\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ed6\u306b\u3082\u3001\u901a\u8a71\u306e\u81ea\u52d5\u9332\u97f3\u3084\u9069\u5207\u306a\u90e8\u7f72\u3078\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u308bIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\uff08Customer Relationship Management\uff09\u3068\u306f<\/h3>\n\n\n\n<p>CRM\u306f\u3001\u65e5\u672c\u8a9e\u3067\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3068\u8a33\u3055\u308c\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u30fb\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u6c0f\u540d\u3084\u9023\u7d61\u5148\u3068\u3044\u3063\u305f\u57fa\u672c\u60c5\u5831\u306b\u52a0\u3048\u3001\u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u5546\u8ac7\u306e\u9032\u6357\u72b6\u6cc1\u306a\u3069\u3092\u8a18\u9332\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u4e3b\u306a\u76ee\u7684\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>&#x261d;&#xfe0f;\u4e00\u8a00\u30a2\u30c9\u30d0\u30a4\u30b9\uff01<br>CTI\u3092\u300c\u96fb\u8a71\u756a\u306e\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u300d\u3001CRM\u3092\u300c\u9867\u5ba2\u60c5\u5831\u306e\u8a18\u61b6\u306e\u9054\u4eba\u300d\u3068\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u5f79\u5272\u304c\u5206\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u9023\u643a\u306f\u3001\u3053\u306e2\u4eba\u306e\u30d7\u30ed\u304c\u30bf\u30c3\u30b0\u3092\u7d44\u3080\u3053\u3068\u3002\u96fb\u8a71\u756a\u304c\u304a\u5ba2\u69d8\u3092\u540d\u524d\u3067\u547c\u3073\u3001\u8a18\u61b6\u306e\u9054\u4eba\u304c\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3092\u77ac\u6642\u306b\u4f1d\u3048\u308b\u3001\u305d\u3093\u306a\u7406\u60f3\u7684\u306a\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u5b9f\u73fe\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9023\u643a\u306e\u4ed5\u7d44\u307f\uff1a\u306a\u305c\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u304b<\/h3>\n\n\n\n<p>CTI\u3068CRM\u304c\u9023\u643a\u3059\u308b\u3068\u3001\u96fb\u8a71\u306e\u7740\u4fe1\u60c5\u5831\u304cCRM\u306b\u9001\u3089\u308c\u3001\u8a72\u5f53\u3059\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u304c\u77ac\u6642\u306b\u547c\u3073\u51fa\u3055\u308c\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u3092\u53d6\u308b\u524d\u306b\u76f8\u624b\u3092\u628a\u63e1\u3067\u304d\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u53c2\u7167\u3057\u306a\u304c\u3089\u4f1a\u8a71\u3092\u59cb\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u8cea\u306e\u9ad8\u3044\u5fdc\u5bfe\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5358\u4f53\u3067\u5229\u7528\u3059\u308b\u306e\u3068\u306f\u6bd4\u8f03\u306b\u306a\u3089\u306a\u3044\u307b\u3069\u3001\u696d\u52d9\u306e\u8cea\u3068\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u304d\u304f\u6539\u5584\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>CTI\u3068CRM\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u306e\u5229\u4fbf\u6027\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5358\u4f53\u3067\u5229\u7528\u3057\u305f\u5834\u5408\u3068\u306e\u6a5f\u80fd\u5dee\u3092\u6bd4\u8f03\u3059\u308b\u3068\u3001\u3088\u308a\u660e\u78ba\u306b\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u6a5f\u80fd<\/th><th>CTI\u5358\u4f53<\/th><th>CRM\u5358\u4f53<\/th><th>CTI\u30fbCRM\u9023\u643a<\/th><\/tr><\/thead><tbody><tr><td>\u7740\u4fe1\u8868\u793a<\/td><td>\u96fb\u8a71\u756a\u53f7\u306e\u307f<\/td><td>&#8211;<\/td><td>\u9867\u5ba2\u60c5\u5831<br>\uff08\u540d\u524d\u3001\u904e\u53bb\u306e\u5c65\u6b74\u306a\u3069\uff09<\/td><\/tr><tr><td>\u767a\u4fe1\u64cd\u4f5c<\/td><td>\u624b\u52d5\u30c0\u30a4\u30e4\u30eb<\/td><td>\u624b\u52d5\u30c0\u30a4\u30e4\u30eb<\/td><td>\u753b\u9762\u30af\u30ea\u30c3\u30af\u3067\u767a\u4fe1<\/td><\/tr><tr><td>\u5c65\u6b74\u7ba1\u7406<\/td><td>\u901a\u8a71\u30ed\u30b0\u306e\u307f<\/td><td>\u624b\u52d5\u5165\u529b\u304c\u5fc5\u8981<\/td><td>\u901a\u8a71\u3068\u9867\u5ba2\u60c5\u5831\u3092\u81ea\u52d5\u3067\u7d10\u4ed8\u3051<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 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class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>\u81ea\u793e\u306b\u6700\u9069\u306a\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u306b\u306f\u3001\u307e\u305a\u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3057\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u76f8\u6027\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u5c06\u6765\u306e\u4e8b\u696d\u62e1\u5927\u3082\u898b\u636e\u3048\u3001\u62e1\u5f35\u6027\u306e\u3042\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u8996\u70b9\u3092\u6301\u3064\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>\u81ea\u793e\u306b\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u8996\u70b9\u3092\u6301\u3064\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u3067\u5f8c\u6094\u3057\u306a\u3044\u305f\u3081\u306b\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u30443\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u5177\u4f53\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30dd\u30a4\u30f3\u30c81\uff1a\u5c0e\u5165\u76ee\u7684\u3068\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u591a\u6a5f\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3082\u3001\u81ea\u793e\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u7e4b\u304c\u3089\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305a\u306f\u73fe\u5834\u304c\u62b1\u3048\u308b\u554f\u984c\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u300c\u5fdc\u5bfe\u6642\u9593\u3092\u77ed\u7e2e\u3057\u305f\u3044\u300d\u300c\u6210\u7d04\u7387\u3092\u4e0a\u3052\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u5c0e\u5165\u76ee\u7684\u3092\u5177\u4f53\u7684\u306b\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u76ee\u7684\u304c\u660e\u78ba\u3067\u3042\u308c\u3070\u3001\u6570\u3042\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u4e2d\u304b\u3089\u3001\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3082\u306e\u3092\u7684\u78ba\u306b\u9078\u3079\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u30ea\u30b9\u30c8\u3092\u53c2\u8003\u306b\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u25a1 \u9867\u5ba2\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u304c\u591a\u3044<br>\u25a1 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u54c1\u8cea\u306b\u3070\u3089\u3064\u304d\u304c\u3042\u308b<br>\u25a1 \u96fb\u8a71\u3067\u306e\u6ce8\u6587\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u5165\u529b\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b<br>\u25a1 \u6298\u308a\u8fd4\u3057\u5bfe\u5fdc\u306e\u6f0f\u308c\u304c\u767a\u751f\u3057\u3066\u3044\u308b<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30dd\u30a4\u30f3\u30c82\uff1a\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306e\u3057\u3084\u3059\u3055<\/h3>\n\n\n\n<p>\u3059\u3067\u306b\u793e\u5185\u3067\u7279\u5b9a\u306eCRM\u3084\u305d\u306e\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u969b\u306b\u306f\u3001\u305d\u308c\u3089\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3067\u304d\u308bCTI\u3092\u9078\u3076\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002API\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3001\u307e\u305f\u305d\u306e\u9023\u643a\u7bc4\u56f2\u306f\u3069\u306e\u7a0b\u5ea6\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4e3b\u8981\u306aCRM\u3068\u306e\u9023\u643a\u5b9f\u7e3e\u304c\u8c4a\u5bcc\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308c\u3070\u3001\u6bd4\u8f03\u7684\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u5c0e\u5165\u524d\u306b\u63d0\u4f9b\u5143\u3078\u554f\u3044\u5408\u308f\u305b\u3001\u81ea\u793e\u74b0\u5883\u3067\u306e\u9023\u643a\u53ef\u5426\u3092\u3057\u3063\u304b\u308a\u3068\u78ba\u304b\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30dd\u30a4\u30f3\u30c83\uff1a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3068\u4e8b\u696d\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u529b<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u5f8c\u306e\u5b89\u5b9a\u7a3c\u50cd\u306b\u306f\u3001\u63d0\u4f9b\u5143\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002\u521d\u671f\u8a2d\u5b9a\u3084\u64cd\u4f5c\u65b9\u6cd5\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u3082\u3061\u308d\u3093\u3001\u30c8\u30e9\u30d6\u30eb\u767a\u751f\u6642\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u7a93\u53e3\u304c\u3042\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u4f1a\u793e\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u3066\u5229\u7528\u4eba\u6570\u3092\u5897\u3084\u3057\u305f\u308a\u3001\u5c06\u6765\u7684\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3067\u304d\u308b\u304b\u3001\u3068\u3044\u3063\u305f\u67d4\u8edf\u306a\u5bfe\u5fdc\u529b\u3082\u898b\u3066\u304a\u304d\u305f\u3044\u70b9\u3067\u3059\u3002\u9577\u671f\u7684\u306a\u8996\u70b9\u3067\u3001\u81ea\u793e\u306e\u6210\u9577\u3092\u652f\u3048\u3066\u304f\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>&#x261d;&#xfe0f;\u4e00\u8a00\u30a2\u30c9\u30d0\u30a4\u30b9\uff01<br>\u30b7\u30b9\u30c6\u30e0\u306e\u300c\u62e1\u5f35\u6027\u300d\u306f\u5c11\u3057\u30a4\u30e1\u30fc\u30b8\u3057\u306b\u304f\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u300c\u5c06\u6765\u3001\u4eca\u306f\u3044\u306a\u3044\u90e8\u7f72\uff08\u4f8b\u3048\u3070\u55b6\u696d\u90e8\uff09\u3082\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3044\u305f\u304f\u306a\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u300d\u3068\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u305d\u306e\u6642\u306b\u3001\u90e8\u9580\u3054\u3068\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3001\u9006\u306b\u4e0d\u8981\u306a\u6a5f\u80fd\u3092\u5236\u9650\u3057\u305f\u308a\u3067\u304d\u308b\u67d4\u8edf\u6027\u304c\u3042\u308b\u304b\u3001\u3068\u3044\u3046\u8996\u70b9\u3067\u78ba\u8a8d\u3059\u308b\u3068\u3001\u81ea\u793e\u306e\u6210\u9577\u306b\u9577\u304f\u5bc4\u308a\u6dfb\u3063\u3066\u304f\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3073\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u5b9a\u3059\u308b\u969b\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3059\u308b\u516c\u7684\u6a5f\u95a2\u306e\u60c5\u5831\u3092\u53c2\u8003\u306b\u3059\u308b\u306e\u3082\u4e00\u3064\u306e\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.ipa.go.jp\/security\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">\u60c5\u5831\u51e6\u7406\u63a8\u9032\u6a5f\u69cb\uff08IPA\uff09<\/mark><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CTI\u30fbCRM\u9023\u643a\u306e\u6d3b\u7528\u30b7\u30ca\u30ea\u30aa\u3068\u8cbb\u7528\u5bfe\u52b9\u679c<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>CTI\u3068CRM\u306e\u9023\u643a\u306f\u3001\u5177\u4f53\u7684\u306a\u696d\u52d9\u30b7\u30fc\u30f3\u3067\u5927\u304d\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u3001\u304b\u3051\u305f\u30b3\u30b9\u30c8\u3092\u4e0a\u56de\u308b\u30ea\u30bf\u30fc\u30f3\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3088\u304f\u3042\u308b\u8ab2\u984c\u3092\u4f8b\u306b\u3001\u5c0e\u5165\u524d\u5f8c\u3067\u696d\u52d9\u304c\u3069\u3046\u5909\u308f\u308b\u306e\u304b\u3001\u305d\u3057\u3066\u3069\u308c\u3060\u3051\u306e\u52b9\u679c\u304c\u898b\u8fbc\u3081\u308b\u306e\u304b\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u304c\u5b9f\u969b\u306e\u696d\u52d9\u3067\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u30a4\u30e1\u30fc\u30b8\u3092\u6301\u3064\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3088\u304f\u3042\u308b\u8ab2\u984c\u3092\u4f8b\u306b\u3001\u5c0e\u5165\u5f8c\u306e\u6d3b\u7528\u30b7\u30ca\u30ea\u30aa\u3068\u5f97\u3089\u308c\u308b\u52b9\u679c\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b7\u30ca\u30ea\u30aa1\uff1aEC\u30b5\u30a4\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u300c\u6ce8\u6587\u5185\u5bb9\u306e\u78ba\u8a8d\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u300d<\/h3>\n\n\n\n<p>EC\u30b5\u30a4\u30c8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u6ce8\u6587\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u672c\u4eba\u78ba\u8a8d\u3084\u6ce8\u6587\u5185\u5bb9\u306e\u691c\u7d22\u306b\u624b\u9593\u53d6\u308b\u3068\u3001\u304a\u5ba2\u69d8\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3044\u3001\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u3053\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u5fdc\u5bfe\u54c1\u8cea\u3068\u52b9\u7387\u3092\u540c\u6642\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u304a\u5ba2\u69d8\u3092\u7279\u5b9a\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u4f1a\u8a71\u306e\u958b\u59cb\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u3001\u4f8b\u3092\u6319\u3052\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Before: \u304a\u5ba2\u69d8\u306e\u96fb\u8a71\u756a\u53f7\u304b\u3089\u6ce8\u6587\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3067\u691c\u7d22\u3057\u3001\u540d\u524d\u3068\u6ce8\u6587\u5185\u5bb9\u3092\u78ba\u8a8d\u3059\u308b\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u304a\u5ba2\u69d8\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u3002<\/li>\n\n\n\n<li>After: \u7740\u4fe1\u3068\u540c\u6642\u306b\u304a\u5ba2\u69d8\u60c5\u5831\u3068\u76f4\u8fd1\u306e\u6ce8\u6587\u5c65\u6b74\u304cPC\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u3001\u300c\u3007\u3007\u69d8\u3001\u5148\u65e5\u3054\u8cfc\u5165\u3044\u305f\u3060\u3044\u305f\u25b3\u25b3\u306e\u4ef6\u3067\u3057\u3087\u3046\u304b\uff1f\u300d\u3068\u5373\u5ea7\u306b\u5bfe\u5fdc\u3092\u958b\u59cb\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\u306e\u5e73\u5747\u5fdc\u5bfe\u6642\u9593\u304c30\u79d2\u77ed\u7e2e\u3067\u304d\u305f\u3068\u4eee\u5b9a\u3059\u308b\u3068\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u52b9\u679c\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u9805\u76ee<\/th><th>\u524a\u6e1b\u52b9\u679c<\/th><\/tr><\/thead><tbody><tr><td>\u5e73\u5747\u5fdc\u5bfe\u6642\u9593\uff08AHT\uff09<\/td><td>30\u79d2\u77ed\u7e2e<\/td><\/tr><tr><td>1\u65e5\u306e\u5bfe\u5fdc\u4ef6\u6570\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\uff09<\/td><td>10\u4ef6\u5897\u52a0<\/td><\/tr><tr><td>\u6708\u9593\u4eba\u4ef6\u8cbb\u524a\u6e1b\u52b9\u679c\uff085\u4eba\u30c1\u30fc\u30e0\u306e\u5834\u5408\uff09<\/td><td>\u7d0432.5\u4e07\u5186\u76f8\u5f53<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u203b\u4e0a\u8a18\u8868\u306f\u52b9\u679c\u306e\u4e00\u4f8b\u3067\u3059\u3002\u5b9f\u969b\u306e\u524a\u6e1b\u91d1\u984d\u306f\u696d\u7a2e\u30fb\u898f\u6a21\u30fb\u4f53\u5236\u306a\u3069\u306b\u3088\u308a\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b7\u30ca\u30ea\u30aa2\uff1aBtoB\u306e\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u300c\u55b6\u696d\u3078\u306e\u60c5\u5831\u9023\u643a\u304c\u6f0f\u308c\u308b\u300d<\/h3>\n\n\n\n<p>\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u90e8\u9580\u3067\u306f\u3001\u96fb\u8a71\u3067\u5f97\u305f\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u60c5\u5831\u3092\u3001\u3044\u304b\u306b\u65e9\u304f\u6b63\u78ba\u306b\u30d5\u30a3\u30fc\u30eb\u30c9\u30bb\u30fc\u30eb\u30b9\uff08\u55b6\u696d\u62c5\u5f53\uff09\u3078\u5f15\u304d\u7d99\u3050\u304b\u304c\u6210\u7d04\u7387\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u624b\u4f5c\u696d\u3067\u306e\u60c5\u5831\u5165\u529b\u3084\u5831\u544a\u306b\u306f\u3001\u3069\u3046\u3057\u3066\u3082\u6642\u9593\u5dee\u3084\u4f1d\u9054\u6f0f\u308c\u306e\u30ea\u30b9\u30af\u304c\u4f34\u3044\u307e\u3059\u3002\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u60c5\u5831\u5171\u6709\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u304e\u306a\u304c\u3089\u3001\u7d44\u7e54\u5168\u4f53\u306e\u55b6\u696d\u529b\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3061\u3089\u3082\u4f8b\u3092\u6319\u3052\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Before: \u96fb\u8a71\u3067\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u5185\u5bb9\u3092\u30e1\u30e2\u3057\u3001\u5f8c\u304b\u3089CRM\u306b\u624b\u5165\u529b\u3057\u3066\u55b6\u696d\u62c5\u5f53\u306b\u5831\u544a\u3002\u5165\u529b\u6f0f\u308c\u3084\u5831\u544a\u9045\u308c\u304c\u767a\u751f\u3057\u3001\u5546\u8ac7\u6a5f\u4f1a\u3092\u9003\u3059\u3053\u3068\u304c\u3042\u3063\u305f\u3002<\/li>\n\n\n\n<li>After: \u901a\u8a71\u5185\u5bb9\u304c\u81ea\u52d5\u3067\u9332\u97f3\u30fb\u30c6\u30ad\u30b9\u30c8\u5316\u3055\u308c\u3001\u9867\u5ba2\u60c5\u5831\u306b\u7d10\u3065\u3051\u3066\u4fdd\u5b58\u3055\u308c\u308b\u3002\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u55b6\u696d\u62c5\u5f53\u306b\u901a\u77e5\u304c\u98db\u3073\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u3067\u6b63\u78ba\u306a\u60c5\u5831\u5171\u6709\u304c\u5b9f\u73fe\u3059\u308b\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u3044\u3063\u305f\u76f4\u63a5\u7684\u306a\u52b9\u679c\u306b\u52a0\u3048\u3001\u60c5\u5831\u9023\u643a\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u304c\u3082\u305f\u3089\u3059\u58f2\u4e0a\u5411\u4e0a\u52b9\u679c\u3082\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u9805\u76ee<\/th><th>\u5275\u51fa\u52b9\u679c<\/th><\/tr><\/thead><tbody><tr><td>\u60c5\u5831\u9023\u643a\u306e\u8fc5\u901f\u5316\u306b\u3088\u308b\u5546\u8ac7\u5316\u7387<\/td><td>5%\u5411\u4e0a<\/td><\/tr><tr><td>\u6708\u9593\u65b0\u898f\u5546\u8ac7\u5275\u51fa\u6570<\/td><td>3\u4ef6\u5897\u52a0<\/td><\/tr><tr><td>\u6708\u9593\u58f2\u4e0a\u5411\u4e0a\u52b9\u679c<\/td><td>\u7d0460\u4e07\u5186<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u203b\u4e0a\u8a18\u8868\u306f\u52b9\u679c\u306e\u4e00\u4f8b\u3067\u3059\u3002\u5b9f\u969b\u306e\u6210\u679c\u306f\u696d\u7a2e\u30fb\u898f\u6a21\u30fb\u4f53\u5236\u306a\u3069\u306b\u3088\u308a\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>&#x261d;&#xfe0f;\u4e00\u8a00\u30a2\u30c9\u30d0\u30a4\u30b9\uff01<br>\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u8a08\u7b97\u3059\u308b\u969b\u306f\u3001\u6642\u9593\u77ed\u7e2e\u306b\u3088\u308b\u300c\u30b3\u30b9\u30c8\u524a\u6e1b\u300d\u306e\u52b9\u679c\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3084\u6a5f\u4f1a\u640d\u5931\u9632\u6b62\u306b\u3088\u308b\u300c\u58f2\u4e0a\u5411\u4e0a\u300d\u306e\u52b9\u679c\u3082\u5fd8\u308c\u305a\u306b\u7b97\u51fa\u3057\u307e\u3057\u3087\u3046\u3002\u7279\u306b\u7d4c\u55b6\u5c64\u3092\u8aac\u5f97\u3059\u308b\u969b\u306b\u306f\u3001\u58f2\u4e0a\u3078\u306e\u76f4\u63a5\u7684\u306a\u8ca2\u732e\u3092\u793a\u3059\u3053\u3068\u304c\u5f37\u529b\u306a\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u5e73\u5747\u30b3\u30fc\u30eb\u5358\u4fa1\u3084\u5546\u8ac7\u5316\u7387\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CTI\u3068CRM\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Q. CTI\u3068CRM\u3001\u3069\u3061\u3089\u3092\u5148\u306b\u5c0e\u5165\u3059\u3079\u304d\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u306b\u3088\u308a\u307e\u3059\u3002\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u304c\u6700\u512a\u5148\u3067\u3042\u308c\u3070CTI\u3001\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u306e\u5fb9\u5e95\u304c\u76ee\u7684\u3067\u3042\u308c\u3070CRM\u3092\u5148\u306b\u5c0e\u5165\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u6700\u521d\u304b\u3089\u9023\u643a\u3092\u8996\u91ce\u306b\u5165\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5c06\u6765\u7684\u306a\u62e1\u5f35\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. \u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u30af\u30e9\u30a6\u30c9\u578b\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u5f62\u614b\u3067\u3001\u521d\u671f\u8cbb\u7528\u3092\u6291\u3048\u3089\u308c\u3001\u5834\u6240\u3092\u9078\u3070\u305a\u5229\u7528\u3067\u304d\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u81ea\u793e\u5185\u306b\u30b5\u30fc\u30d0\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u5f62\u614b\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u304c\u9ad8\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u304c\u3001\u521d\u671f\u8cbb\u7528\u3084\u7dad\u6301\u7ba1\u7406\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u8fd1\u5e74\u306f\u5c0e\u5165\u306e\u3057\u3084\u3059\u3055\u304b\u3089\u30af\u30e9\u30a6\u30c9\u578b\u304c\u4e3b\u6d41\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. \u5c0f\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u306f\u3044\u3001\u5927\u3044\u306b\u3042\u308a\u307e\u3059\u3002\u5c11\u4eba\u6570\u3067\u591a\u304f\u306e\u696d\u52d9\u3092\u3053\u306a\u3059\u5fc5\u8981\u304c\u3042\u308b\u5c0f\u898f\u6a21\u30bb\u30f3\u30bf\u30fc\u3053\u305d\u3001CTI\u30fbCRM\u9023\u643a\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u306e\u6069\u6075\u306f\u5927\u304d\u3044\u3067\u3059\u3002\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u3078\u306e\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3057\u3001\u5c11\u6570\u7cbe\u92ed\u306a\u3089\u3067\u306f\u306e\u5f37\u307f\u3092\u767a\u63ee\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Salesforce\u306a\u3069\u306e\u65e2\u5b58CRM\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u591a\u304f\u306eCTI\u30b7\u30b9\u30c6\u30e0\u304c\u3001Salesforce\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u4e3b\u8981\u306aCRM\u3068\u306e\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u9023\u643a\u65b9\u6cd5\u306fCTI\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u305f\u3081\u3001\u5c0e\u5165\u524d\u306b\u5fc5\u305a\u9023\u643a\u5b9f\u7e3e\u3084API\u306e\u4ed5\u69d8\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081\uff1aCTI\u30fbCRM\u9023\u643a\u3067\u4e00\u6b69\u5148\u306e\u9867\u5ba2\u4f53\u9a13\u3092<\/h2>\n\n\n\n<p>CTI\u3068CRM\u306e\u9023\u643a\u306f\u3001\u5358\u306a\u308b\u696d\u52d9\u52b9\u7387\u5316\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306aIT\u6295\u8cc7\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u305f\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u3001\u6539\u3081\u3066\u4ee5\u4e0b\u306b\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<ul 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