{"id":7670,"date":"2025-08-13T18:10:59","date_gmt":"2025-08-13T09:10:59","guid":{"rendered":"https:\/\/miitel.com\/jp\/?post_type=column&#038;p=7670"},"modified":"2025-08-13T18:11:00","modified_gmt":"2025-08-13T09:11:00","slug":"callcenter-voc","status":"publish","type":"column","link":"https:\/\/miitel.com\/jp\/column\/callcenter-voc\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bVoC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u3068\u306f\uff1f\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p>\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u306a\u304b\u306a\u304b\u4e0a\u304c\u3089\u306a\u3044\u300d\u300c\u5fdc\u5bfe\u54c1\u8cea\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u308b\u300d\u300c\u7af6\u5408\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308a\u305f\u3044\u300d\u2026\u3082\u3057\u3042\u306a\u305f\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3084\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u306b\u95a2\u308f\u308b\u4e2d\u3067\u3001\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u308b\u306a\u3089\u3001\u305d\u306e\u89e3\u6c7a\u306e\u9375\u306f\u300c<span class=\"text-bold\">VoC\uff08Voice of 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class=\"text-bold\">\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u4e0d\u53ef\u6b20\u306a\u6226\u7565<\/span>\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u65e5\u3005\u9867\u5ba2\u3068\u76f4\u63a5\u5bfe\u8a71\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001<span class=\"text-bold\">VoC\u306e\u5b9d\u5eab<\/span>\u3068\u8a00\u3048\u308b\u305f\u3081\u3001\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u7720\u308b\u300c\u5b9d\u300d\u3001VoC\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3001\u305d\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VoC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u3068\u306f\uff1f\u57fa\u672c\u3092\u7406\u89e3\u3059\u308b<\/h2>\n\n\n\n<p>\u307e\u305a\u306fVoC\u6d3b\u52d5\u306e\u57fa\u790e\u3068\u306a\u308b\u300c<span class=\"text-bold\">VoC\u3068\u306f\u4f55\u304b<\/span>\u300d\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001VoC\u306e\u5b9a\u7fa9\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u91cd\u8981\u6027\u3001\u305d\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u3001\u57fa\u672c\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VoC\u306e\u5b9a\u7fa9\uff1a\u300cVoice of 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class=\"text-bold\">\u9867\u5ba2\u304c\u81ea\u793e\u306e\u5546\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u30d6\u30e9\u30f3\u30c9\u306a\u3069\u306b\u5bfe\u3057\u3066\u5bc4\u305b\u308b\u3042\u3089\u3086\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/span>\u300d\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u3068\u3044\u3063\u305f\u76f4\u63a5\u7684\u306a\u58f0\u3060\u3051\u3067\u306a\u304f\u3001SNS\u4e0a\u306e\u3064\u3076\u3084\u304d\u3001\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306e\u66f8\u304d\u8fbc\u307f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u30b5\u30a4\u30c8\u3067\u53d6\u308b\u884c\u52d5\u306a\u3069\u3001\u9593\u63a5\u7684\u306b\u53ce\u96c6\u3055\u308c\u308b\u60c5\u5831\u3082\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5358\u306a\u308b\u30af\u30ec\u30fc\u30e0\u3060\u3051\u3067\u306a\u304f\u3001\u8981\u671b\u3001\u671f\u5f85\u3001\u8cde\u8cdb\u3001\u7591\u554f\u306a\u3069\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u58f0\u3082\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u58f0\u3082\u3001\u3059\u3079\u3066\u304c\u8cb4\u91cd\u306aVoC\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"413\" src=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_1.png\" alt=\"VoC\u306e\u56f3\" class=\"wp-image-7687\" srcset=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_1.png 845w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_1-300x147.png 300w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_1-768x375.png 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/figure>\n\n\n\n<p>\u5927\u5207\u306a\u306e\u306f\u3001\u3053\u308c\u3089\u306e\u591a\u69d8\u306a\u58f0\u3092\u300c\u70b9\u300d\u3068\u3057\u3066\u6349\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u53ce\u96c6\u30fb\u5206\u6790\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u771f\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u3001\u4e0d\u6e80\u306e\u80cc\u666f\u306b\u3042\u308b\u672c\u8cea\u3092\u300c\u7dda\u300d\u3084\u300c\u9762\u300d\u3068\u3057\u3066\u7406\u89e3\u3057\u3088\u3046\u3068\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305cVoC\u306f\u30d3\u30b8\u30cd\u30b9\u306b\u4e0d\u53ef\u6b20\u306a\u306e\u304b\uff1f\u305d\u306e\u91cd\u8981\u6027<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u4fa1\u5024\u89b3\u304c\u591a\u69d8\u5316\u3057\u3001\u5e02\u5834\u306e\u5909\u5316\u304c\u6fc0\u3057\u3044\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001VoC\u306f\u300c<span 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class=\"wp-block-heading\">VoC\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h3>\n\n\n\n<p>VoC\u6d3b\u52d5\u306b\u771f\u5263\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u3089\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u671f\u5f85\u3067\u304d\u308b\u4e3b\u306a\u52b9\u679c\u3092\u6574\u7406\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\" style=\"width: 100%; height: 225px;\">\n<tbody>\n<tr style=\"height: 20px;\">\n<td style=\"width: 50%; height: 20px;\"><span class=\"text-bold\">\u30e1\u30ea\u30c3\u30c8<\/span><\/td>\n<td style=\"width: 50%; height: 20px;\"><span class=\"text-bold\">\u5177\u4f53\u7684\u306a\u52b9\u679c\u4f8b<\/span><\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 50%; height: 41px;\"><span class=\"text-bold\">\u9867\u5ba2\u6e80\u8db3\u5ea6(CS)\u30fbNPS\u00ae\ufe0e\u5411\u4e0a<\/span><\/td>\n<td style=\"width: 50%; height: 41px;\">\u9867\u5ba2\u306e\u4e0d\u6e80\u70b9\u3092\u89e3\u6d88\u3057\u3001\u671f\u5f85\u3092\u8d85\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u5ea6\u3084\u63a8\u5968\u610f\u5411\u304c\u9ad8\u307e\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 50%; height: 41px;\"><span class=\"text-bold\">\u89e3\u7d04\u7387(\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8)\u4f4e\u6e1b<\/span><\/td>\n<td style=\"width: 50%; height: 41px;\">\u9867\u5ba2\u304c\u96e2\u53cd\u3059\u308b\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u5148\u56de\u308a\u3057\u3066\u5bfe\u7b56\u3092\u6253\u3064\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6d41\u51fa\u3092\u9632\u3050\u3002<\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 50%; height: 41px;\"><span class=\"text-bold\">\u5fdc\u5bfe\u54c1\u8cea\u30fb\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584<\/span><\/td>\n<td style=\"width: 50%; height: 41px;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5177\u4f53\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084FAQ\u6539\u5584\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u306e\u8cea\u3068\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 50%; height: 41px;\"><span class=\"text-bold\">\u65b0\u305f\u306a\u53ce\u76ca\u6a5f\u4f1a\u306e\u5275\u51fa<\/span><\/td>\n<td style=\"width: 50%; height: 41px;\">\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u305f\u65b0\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u958b\u767a\u3084\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u767a\u898b\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 50%; height: 41px;\"><span class=\"text-bold\">\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a<\/span><\/td>\n<td style=\"width: 50%; height: 41px;\">\u9867\u5ba2\u306e\u58f0\u306b\u771f\u646f\u306b\u5bfe\u5fdc\u3059\u308b\u59ff\u52e2\u304c\u8a55\u4fa1\u3055\u308c\u3001\u4f01\u696d\u306e\u8a55\u5224\u3084\u4fe1\u983c\u6027\u304c\u9ad8\u307e\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p>\uff0aNPS\u00ae\ufe0e\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u767b\u9332\u5546\u6a19\u3067\u3059<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001VoC\u6d3b\u7528\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u3044\u3046\u76f4\u63a5\u7684\u306a\u6307\u6a19\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u58f2\u4e0a\u5411\u4e0a\u3068\u3044\u3063\u305f<span class=\"text-bold\">\u7d4c\u55b6\u6307\u6a19\u306b\u3082\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f71\u97ff<\/span>\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3053\u305dVoC\u306e\u5b9d\u5eab\uff01\u305d\u306e\u7406\u7531\u3068\u4fa1\u5024<\/h2>\n\n\n\n<p>\u4f01\u696d\u304c\u96c6\u3081\u308bVoC\u306e\u4e2d\u3067\u3082\u3001<span class=\"text-bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u308b\u58f0\u306f\u7279\u306b\u4fa1\u5024\u304c\u9ad8\u3044<\/span>\u3068\u8a00\u308f\u308c\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u305d\u3053\u306b\u306f\u9867\u5ba2\u306e\u300c\u751f\u3005\u3057\u3044\u300d\u611f\u60c5\u3084\u5177\u4f53\u7684\u306a\u72b6\u6cc1\u304c\u51dd\u7e2e\u3055\u308c\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cVoC\u306e\u5b9d\u5eab\u3067\u3042\u308b\u7406\u7531\u3068\u3001\u305d\u306e\u58f0\u3092\u6d3b\u7528\u3059\u308b\u5177\u4f53\u7684\u306a\u4fa1\u5024\u3092\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96c6\u307e\u308bVoC\u306e\u7279\u5fb4<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u7570\u306a\u308b\u7279\u6027\u3092\u6301\u3064VoC\u304c\u96c6\u307e\u308a\u307e\u3059\u3002\u6211\u3005\u304c\u591a\u304f\u306e\u73fe\u5834\u3092\u898b\u3066\u304d\u305f\u4e2d\u3067\u611f\u3058\u308b\u3001\u4e3b\u306a\u7279\u5fb4\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027<\/span>: \u9867\u5ba2\u304c\u554f\u984c\u306b\u76f4\u9762\u3057\u305f\u308a\u3001\u5f37\u3044\u611f\u60c5\u3092\u62b1\u3044\u305f\u308a\u3057\u305f\u300c\u305d\u306e\u77ac\u9593\u300d\u306e\u58f0\u304c\u591a\u304f\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9bae\u5ea6\u304c\u9ad8\u304f\u3001\u9867\u5ba2\u306e\u6e29\u5ea6\u611f\u3092\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u611f\u3058\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u5177\u4f53\u6027<\/span>: \u300c\u3069\u306e\u88fd\u54c1\u306e\u3001\u3069\u306e\u6a5f\u80fd\u304c\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u3044\u306b\u304f\u3044\u306e\u304b\u300d\u300c\u3044\u3064\u3001\u8ab0\u306e\u3001\u3069\u306e\u3088\u3046\u306a\u5bfe\u5fdc\u306b\u4e0d\u6e80\u3092\u611f\u3058\u305f\u306e\u304b\u300d\u306a\u3069\u3001\u975e\u5e38\u306b\u5177\u4f53\u7684\u306a\u60c5\u5831\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u76f4\u7d50\u3055\u305b\u3084\u3059\u3044\u3068\u3044\u3046\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u591a\u69d8\u6027<\/span>: \u7c21\u5358\u306a\u8cea\u554f\u304b\u3089\u3001\u8907\u96d1\u306a\u30c8\u30e9\u30d6\u30eb\u76f8\u8ac7\u3001\u53b3\u3057\u3044\u30af\u30ec\u30fc\u30e0\u3001\u305d\u3057\u3066\u5fc3\u6e29\u307e\u308b\u611f\u8b1d\u306e\u8a00\u8449\u307e\u3067\u3001\u5b9f\u306b\u591a\u69d8\u306a\u7a2e\u985e\u306e\u58f0\u304c\u96c6\u307e\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u591a\u89d2\u7684\u306b\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u624b\u304c\u304b\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u91cf<\/span>: \u7279\u306b\u4e00\u5b9a\u898f\u6a21\u4ee5\u4e0a\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u65e5\u3005\u5927\u91cf\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3092\u9069\u5207\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3067\u304d\u308c\u3070\u3001\u7d71\u8a08\u7684\u306b\u6709\u610f\u306a\u50be\u5411\u3084\u3001\u500b\u5225\u306e\u58f0\u3060\u3051\u3067\u306f\u898b\u3048\u306b\u304f\u3044\u30d1\u30bf\u30fc\u30f3\u3092\u767a\u898b\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u3053\u308c\u3089\u306e\u58f0\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u5c65\u6b74\uff08\u30c6\u30ad\u30b9\u30c8\u30ed\u30b0\uff09\u3084\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u306e\u4e2d\u306b\u57cb\u3082\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u9069\u5207\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u4ed5\u7d44\u307f\u304c\u306a\u3051\u308c\u3070\u300c\u5b9d\u306e\u6301\u3061\u8150\u308c\u300d\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u70b9\u306b\u306f\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bVoC\u6d3b\u7528\u306e\u5177\u4f53\u7684\u306a\u4fa1\u5024<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96c6\u307e\u308bVoC\u3092\u9069\u5207\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u6539\u5584\u306f\u3082\u3061\u308d\u3093\u3001\u5168\u793e\u7684\u306a\u4fa1\u5024\u5275\u9020\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u4fa1\u5024\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u30fb\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/span>: \u9867\u5ba2\u304b\u3089\u306e\u5177\u4f53\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08\u8cde\u8cdb\u3082\u82e6\u8a00\u3082\uff09\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5171\u6709\u3057\u3001\u7814\u4fee\u3084\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u6d3b\u304b\u3059\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3084\u5171\u611f\u529b\u3092\u52b9\u679c\u7684\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6210\u529f\u4e8b\u4f8b\u3084\u5931\u6557\u4e8b\u4f8b\u306e\u5171\u6709\u306f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u5b66\u7fd2\u52b9\u679c\u3092\u9ad8\u3081\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u6539\u5584\u30fb\u5145\u5b9f<\/span>: \u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u5185\u5bb9\u3084\u3001\u9867\u5ba2\u304c\u7591\u554f\u306b\u611f\u3058\u3084\u3059\u3044\u70b9\u3092\u5206\u6790\u3057\u3001FAQ\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u6539\u5584\u30fb\u62e1\u5145\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u524a\u6e1b\u3084\u81ea\u5df1\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3001\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u6539\u5584\u70b9\u306e\u767a\u898b<\/span>: \u300c\u624b\u7d9a\u304d\u304c\u5206\u304b\u308a\u306b\u304f\u3044\u300d\u300cWeb\u30b5\u30a4\u30c8\u306e\u3053\u306e\u90e8\u5206\u304c\u4f7f\u3044\u306b\u304f\u3044\u300d\u3068\u3044\u3063\u305f\u58f0\u306f\u3001\u9867\u5ba2\u8996\u70b9\u3067\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0UI\/UX\u306e\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30d2\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u7dca\u6025\u6027\u306e\u9ad8\u3044\u554f\u984c\u3084\u30ea\u30b9\u30af\u306e\u65e9\u671f\u767a\u898b<\/span>: \u88fd\u54c1\u306e\u4e0d\u5177\u5408\u3084\u60c5\u5831\u6f0f\u6d29\u306e\u53ef\u80fd\u6027\u306a\u3069\u3001\u653e\u7f6e\u3059\u308b\u3068\u5927\u304d\u306a\u554f\u984c\u306b\u767a\u5c55\u3057\u304b\u306d\u306a\u3044\u91cd\u5927\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5146\u5019\u3092\u3001\u9867\u5ba2\u306e\u58f0\u304b\u3089\u65e9\u671f\u306b\u5bdf\u77e5\u3067\u304d\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3078\u306e\u5177\u4f53\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u63d0\u4f9b<\/span>: \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u305f\u9867\u5ba2\u306e\u8981\u671b\u3084\u4e0d\u6e80\u70b9\u3092\u3001\u5177\u4f53\u7684\u306a\u30c7\u30fc\u30bf\u3068\u5171\u306b\u958b\u767a\u90e8\u9580\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3057\u305f\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u3082\u306f\u3084\u5358\u306a\u308b\u300c\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u3068\u306e\u6700\u524d\u7dda\u306e\u63a5\u70b9\u3068\u3057\u3066\u3001VoC\u3092\u901a\u3058\u3066\u4f01\u696d\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u300c\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u6210\u308a\u5f97\u308b\u30dd\u30c6\u30f3\u30b7\u30e3\u30eb\u3092\u79d8\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VoC\u6d3b\u52d5\u306e\u5168\u4f53\u50cf\uff1a\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u306e\u30b5\u30a4\u30af\u30eb\u3092\u7406\u89e3\u3059\u308b<\/h2>\n\n\n\n<p>VoC\u6d3b\u52d5\u306f\u3001\u5358\u306b\u58f0\u3092\u96c6\u3081\u3066\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<span class=\"text-bold\">\u300c\u53ce\u96c6\u300d\u300c\u5206\u6790\u300d\u300c\u6d3b\u7528\u300d\u3068\u3044\u3046\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u56de\u3057\u3066\u3044\u304f\u3053\u3068<\/span>\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3053\u306eVoC\u6d3b\u52d5\u30b5\u30a4\u30af\u30eb\u306e\u5168\u4f53\u50cf\u3092\u63b4\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1\uff1aVoC\u306e\u300c\u53ce\u96c6\u300d &#8211; \u3069\u306e\u3088\u3046\u306a\u65b9\u6cd5\u304c\u3042\u308b\u304b\uff1f<\/h3>\n\n\n\n<p>\u307e\u305a\u3001\u9867\u5ba2\u306e\u58f0\u3092\u69d8\u3005\u306a\u65b9\u6cd5\u3067\u96c6\u3081\u308b\u300c\u53ce\u96c6\u300d\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002\u53ce\u96c6\u65b9\u6cd5\u306f\u3001\u4f01\u696d\u5074\u304b\u3089\u80fd\u52d5\u7684\u306b\u50cd\u304d\u304b\u3051\u308b\u300c\u30a2\u30af\u30c6\u30a3\u30d6\u53ce\u96c6\u300d\u3068\u3001\u9867\u5ba2\u304b\u3089\u306e\u81ea\u767a\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5f85\u3064\u300c\u30d1\u30c3\u30b7\u30d6\u53ce\u96c6\u300d\u306b\u5927\u5225\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30a2\u30af\u30c6\u30a3\u30d6\u53ce\u96c6<\/span>:\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/span>: \u96fb\u8a71\u3001Web\u30b5\u30a4\u30c8\u3001\u30e1\u30fc\u30eb\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u7279\u5b9a\u306e\u9805\u76ee\u306b\u3064\u3044\u3066\u9867\u5ba2\u306b\u8cea\u554f\u3057\u307e\u3059\u3002CS\u8abf\u67fb\u3084NPS\u00ae\ufe0e\u8abf\u67fb\u304c\u4ee3\u8868\u4f8b\u3067\u3059\u3002\u72d9\u3063\u305f\u60c5\u5831\u3092\u52b9\u7387\u7684\u306b\u96c6\u3081\u3084\u3059\u3044\u53cd\u9762\u3001\u8a2d\u554f\u8a2d\u8a08\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/span>: \u7279\u5b9a\u306e\u9867\u5ba2\u5c64\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u6df1\u304f\u610f\u898b\u3092\u805e\u304d\u53d6\u308a\u307e\u3059\u3002\u5b9a\u6027\u7684\u306a\u60c5\u5831\u3092\u6df1\u6398\u308a\u3067\u304d\u307e\u3059\u304c\u3001\u30b3\u30b9\u30c8\u3068\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30d1\u30c3\u30b7\u30d6\u53ce\u96c6<\/span>:\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ed\u30b0<\/span>: \u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8a18\u9332\u3057\u305f\u5fdc\u5bfe\u5c65\u6b74\uff08\u30c6\u30ad\u30b9\u30c8\u30ed\u30b0\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bVoC\u306e\u6700\u3082\u4e3b\u8981\u306a\u60c5\u5831\u6e90\u3067\u3059\u3002\u30ea\u30a2\u30eb\u306a\u58f0\u304c\u5927\u91cf\u306b\u84c4\u7a4d\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0<\/span>: Web\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u7d4c\u7531\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u3082\u91cd\u8981\u306aVoC\u30bd\u30fc\u30b9\u3067\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3068\u3057\u3066\u8a18\u9332\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5206\u6790\u3057\u3084\u3059\u3044\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">SNS\u3001\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8<\/span>: Twitter\u3084Facebook\u3001\u5404\u7a2e\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u4e0a\u306e\u81ea\u793e\u306b\u95a2\u3059\u308b\u8a00\u53ca\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u307e\u3059\u3002\u5e83\u7bc4\u306a\u610f\u898b\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u304c\u3001\u60c5\u5831\u306e\u4fe1\u983c\u6027\u3084\u30ce\u30a4\u30ba\u9664\u53bb\u304c\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u304a\u5ba2\u69d8\u7a93\u53e3\u3078\u306e\u6295\u66f8\u306a\u3069<\/span>: \u4f1d\u7d71\u7684\u306a\u624b\u6cd5\u3067\u3059\u304c\u3001\u71b1\u91cf\u306e\u9ad8\u3044\u610f\u898b\u304c\u5bc4\u305b\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u3010\u53ce\u96c6\u65b9\u6cd5\u3068\u7279\u5fb4\u3011<\/h4>\n\n\n\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u53ce\u96c6\u65b9\u6cd5<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u7279\u5fb4<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u30e1\u30ea\u30c3\u30c8<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u30c7\u30e1\u30ea\u30c3\u30c8<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u4e3b\u306a\u58f0\u306e\u7a2e\u985e<\/span><\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 20%; height: 41px;\">\u30a2\u30f3\u30b1\u30fc\u30c8<\/td>\n<td style=\"width: 20%; height: 41px;\">\u80fd\u52d5\u7684\u3001\u5b9a\u91cf\u7684\/\u5b9a\u6027\u7684<\/td>\n<td style=\"width: 20%; height: 41px;\">\u72d9\u3063\u305f\u60c5\u5831\u3092\u52b9\u7387\u7684\u306b\u53ce\u96c6\u3001\u6bd4\u8f03\u304c\u5bb9\u6613<\/td>\n<td style=\"width: 20%; height: 41px;\">\u56de\u7b54\u7387\u3001\u8a2d\u554f\u8a2d\u8a08\u306e\u96e3\u3057\u3055<\/td>\n<td style=\"width: 20%; height: 41px;\">\u6e80\u8db3\u5ea6\u3001\u610f\u898b\u3001\u5c5e\u6027<\/td>\n<\/tr>\n<tr style=\"height: 41px;\">\n<td style=\"width: 20%; height: 41px;\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/td>\n<td style=\"width: 20%; height: 41px;\">\u80fd\u52d5\u7684\u3001\u5b9a\u6027\u7684<\/td>\n<td style=\"width: 20%; height: 41px;\">\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3089\u308c\u308b<\/td>\n<td style=\"width: 20%; height: 41px;\">\u30b3\u30b9\u30c8\u3001\u6642\u9593\u3001\u5bfe\u8c61\u8005\u9078\u5b9a\u306e\u96e3\u3057\u3055<\/td>\n<td style=\"width: 20%; height: 41px;\">\u7406\u7531\u3001\u6f5c\u5728\u30cb\u30fc\u30ba<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30ed\u30b0<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u53d7\u52d5\u7684\u3001\u5b9a\u6027\u7684\/\u5b9a\u91cf\u7684\uff08\u901a\u8a71\u9332\u97f3\/\u30c6\u30ad\u30b9\u30c8\uff09<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u30ea\u30a2\u30eb\u306a\u58f0\u3001\u5927\u91cf\u3001\u5177\u4f53\u7684 <\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u5206\u6790\u306e\u624b\u9593\u3001\u57cb\u3082\u308c\u3084\u3059\u3044<\/span><\/td>\n<td style=\"width: 20%;\"><span class=\"text-bold\">\u8cea\u554f\u3001\u8981\u671b\u3001\u30af\u30ec\u30fc\u30e0\u3001\u611f\u8b1d<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%;\">\u30e1\u30fc\u30eb\/\u30c1\u30e3\u30c3\u30c8<\/td>\n<td style=\"width: 20%;\">\u53d7\u52d5\u7684\u3001\u5b9a\u6027\u7684\uff08\u30c6\u30ad\u30b9\u30c8\uff09<\/td>\n<td style=\"width: 20%;\">\u30c6\u30ad\u30b9\u30c8\u3067\u5206\u6790\u3057\u3084\u3059\u3044\u3001\u624b\u8efd<\/td>\n<td style=\"width: 20%;\">\u56de\u7b54\u306e\u6df1\u3055\u306f\u69d8\u3005<\/td>\n<td style=\"width: 20%;\">\u8cea\u554f\u3001\u8981\u671b\u3001\u30af\u30ec\u30fc\u30e0<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%;\">SNS\/\u30ec\u30d3\u30e5\u30fc<\/td>\n<td style=\"width: 20%;\">\u53d7\u52d5\u7684\u3001\u5b9a\u6027\u7684\uff08\u30c6\u30ad\u30b9\u30c8\uff09<\/td>\n<td style=\"width: 20%;\">\u5e83\u7bc4\u306a\u610f\u898b\u3001\u672c\u97f3\u304c\u51fa\u3084\u3059\u3044<\/td>\n<td style=\"width: 20%;\">\u30ce\u30a4\u30ba\u591a\u3044\u3001\u708e\u4e0a\u30ea\u30b9\u30af\u3001\u60c5\u5831\u4fe1\u983c\u6027<\/td>\n<td style=\"width: 20%;\">\u8a55\u5224\u3001\u611f\u60f3\u3001\u610f\u898b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p>\u3069\u306e\u65b9\u6cd5\u304c\u6700\u9069\u304b\u306f\u3001\u76ee\u7684\u3084\u30ea\u30bd\u30fc\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u307e\u305a<span class=\"text-bold\">\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30ed\u30b0\uff08\u7279\u306b\u30c6\u30ad\u30b9\u30c8\u5316\u3055\u308c\u305f\u5fdc\u5bfe\u5c65\u6b74\uff09\u306b\u7740\u76ee<\/span>\u3059\u308b\u306e\u304c\u73fe\u5b9f\u7684\u304b\u3064\u52b9\u679c\u7684\u306a\u7b2c\u4e00\u6b69\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2\uff1aVoC\u306e\u300c\u5206\u6790\u300d &#8211; \u96c6\u3081\u305f\u58f0\u3092\u3069\u3046\u6d3b\u304b\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u96c6\u3081\u305fVoC\u306f\u3001\u305d\u306e\u307e\u307e\u3067\u306f\u5358\u306a\u308b\u300c\u58f0\u306e\u65ad\u7247\u300d\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u3053\u308c\u3092\u4fa1\u5024\u3042\u308b\u60c5\u5831\u306b\u5909\u3048\u308b\u306e\u304c\u300c\u5206\u6790\u300d\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002\u5206\u6790\u306b\u306f\u3001\u5927\u304d\u304f\u5206\u3051\u3066<span class=\"text-bold\">\u300c\u5b9a\u91cf\u5206\u6790\u300d\u3068\u300c\u5b9a\u6027\u5206\u6790\u300d<\/span>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u5b9a\u91cf\u5206\u6790<\/span>: \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30b9\u30b3\u30a2\u96c6\u8a08\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u6e1b\u3001\u7279\u5b9a\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u306e\u51fa\u73fe\u983b\u5ea6\u306a\u3069\u3001\u6570\u7684\u306b\u30c7\u30fc\u30bf\u3092\u51e6\u7406\u30fb\u5206\u6790\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u5168\u4f53\u306e\u50be\u5411\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002NPS\u00ae\ufe0e\u306e\u30b9\u30b3\u30a2\u5909\u52d5\u3092\u898b\u308b\u306e\u3082\u5b9a\u91cf\u5206\u6790\u306e\u4e00\u7a2e\u3067\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u5b9a\u6027\u5206\u6790<\/span>: \u9867\u5ba2\u306e\u58f0\u306e\u5185\u5bb9\u305d\u306e\u3082\u306e\u3092\u8aad\u307f\u89e3\u304d\u3001\u305d\u306e\u80cc\u666f\u306b\u3042\u308b\u611f\u60c5\u3084\u30cb\u30fc\u30ba\u3001\u8ab2\u984c\u306e\u672c\u8cea\u3092\u63a2\u308b\u624b\u6cd5\u3067\u3059\u3002\u306a\u305c\u305d\u306e\u3088\u3046\u306a\u58f0\u304c\u6319\u304c\u3063\u305f\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u306f\u4f55\u304b\u3001\u3068\u3044\u3063\u305f\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0<\/span>: \u5927\u91cf\u306e\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\uff08\u5fdc\u5bfe\u5c65\u6b74\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u56de\u7b54\u306a\u3069\uff09\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3067\u89e3\u6790\u3057\u3001\u983b\u51fa\u5358\u8a9e\u3001\u5358\u8a9e\u9593\u306e\u95a2\u9023\u6027\u3001\u611f\u60c5\u306e\u6975\u6027\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\/\u30cd\u30ac\u30c6\u30a3\u30d6\uff09\u306a\u3069\u3092\u62bd\u51fa\u3059\u308b\u6280\u8853\u3067\u3059\u3002\u4eba\u624b\u3067\u306f\u898b\u3064\u3051\u3089\u308c\u306a\u3044\u50be\u5411\u3084\u3001\u7279\u5b9a\u306e\u8ab2\u984c\u306b\u95a2\u3059\u308b\u58f0\u3092\u52b9\u7387\u7684\u306b\u767a\u898b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0<\/span>: \u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3092\u4eba\u9593\u304c\u8aad\u307f\u3001\u5185\u5bb9\u306b\u57fa\u3065\u3044\u3066\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u305f\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e\u30fb\u96c6\u8a08\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>\u91cd\u8981\u306a\u306e\u306f\u3001<span class=\"text-bold\">\u5206\u6790\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068<\/span>\u3067\u3059\u3002\u300c\u4f55\u3092\u77e5\u308a\u305f\u3044\u306e\u304b\u300d\u300c\u5206\u6790\u7d50\u679c\u3092\u3069\u3046\u6d3b\u304b\u3057\u305f\u3044\u306e\u304b\u300d\u3092\u610f\u8b58\u305b\u305a\u306b\u5206\u6790\u3092\u59cb\u3081\u3066\u3082\u3001\u6709\u76ca\u306a\u793a\u5506\u306f\u5f97\u3089\u308c\u307e\u305b\u3093\u3002\u4f8b\u3048\u3070\u3001\u300c\u89e3\u7d04\u7387\u304c\u9ad8\u3044\u539f\u56e0\u3092\u63a2\u308a\u305f\u3044\u300d\u300c\u65b0\u5546\u54c1\u306e\u6539\u5584\u70b9\u3092\u898b\u3064\u3051\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u76ee\u7684\u8a2d\u5b9a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3\uff1aVoC\u306e\u300c\u6d3b\u7528\u300d &#8211; \u5206\u6790\u7d50\u679c\u3092\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u3052\u308b<\/h3>\n\n\n\n<p>VoC\u6d3b\u52d5\u306e\u6700\u7d42\u30b4\u30fc\u30eb\u306f\u3001\u5206\u6790\u304b\u3089\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5177\u4f53\u7684\u306a\u300c\u6d3b\u7528\uff08\u30a2\u30af\u30b7\u30e7\u30f3\uff09\u300d\u306b\u7e4b\u3052\u308b\u3053\u3068\u3067\u3059\u3002\u3069\u3093\u306a\u306b\u7d20\u6674\u3089\u3057\u3044\u5206\u6790\u7d50\u679c\u3082\u3001<span class=\"text-bold\">\u5177\u4f53\u7684\u306a\u6539\u5584\u3084\u610f\u601d\u6c7a\u5b9a\u306b\u6d3b\u304b\u3055\u308c\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093<\/span>\u3002\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u95a2\u4fc2\u90e8\u7f72\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u5171\u6709<\/span>: \u5206\u6790\u7d50\u679c\u3092\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5185\u3060\u3051\u3067\u306a\u304f\u3001\u88fd\u54c1\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u7d4c\u55b6\u5c64\u306a\u3069\u3001\u95a2\u9023\u3059\u308b\u90e8\u7f72\u3068\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u5171\u6709\u3059\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u306e\u5b9a\u671f\u7684\u306a\u914d\u4fe1\u3084\u5171\u6709\u4f1a\u8b70\u306e\u958b\u50ac\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u5171\u6709\u3059\u308b\u969b\u306f\u3001\u5358\u306a\u308b\u30c7\u30fc\u30bf\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u3060\u304b\u3089\u4f55\u3092\u3059\u3079\u304d\u304b\u300d\u3068\u3044\u3046\u793a\u5506\u3092\u6dfb\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u306e\u7acb\u6848\u3068\u5b9f\u884c<\/span>: \u5206\u6790\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u7b56\u5b9a\u3057\u3001\u5b9f\u884c\u306b\u79fb\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u7279\u5b9a\u306e\u624b\u7d9a\u304d\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u300d\u3068\u3044\u3046\u5206\u6790\u7d50\u679c\u304b\u3089\u3001\u300cFAQ\u306b\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u8ffd\u52a0\u3059\u308b\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6539\u8a02\u3059\u308b\u300d\u300cWeb\u30b5\u30a4\u30c8\u306e\u8a72\u5f53\u7b87\u6240\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u4fee\u6b63\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u62c5\u5f53\u90e8\u7f72\u3001\u671f\u9650\u3001\u76ee\u6a19\u6307\u6a19\uff08KPI\uff09\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3067\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u52b9\u679c\u6e2c\u5b9a\u3068\u3055\u3089\u306a\u308b\u6539\u5584\uff08PDCA\u30b5\u30a4\u30af\u30eb\uff09<\/span>: \u5b9f\u884c\u3057\u305f\u6539\u5584\u7b56\u304c\u3001\u5b9f\u969b\u306bVoC\u306e\u5185\u5bb9\u3084\u95a2\u9023\u3059\u308bKPI\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306a\u3069\uff09\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u304b\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3092\u8e0f\u307e\u3048\u3001\u3055\u3089\u306a\u308b\u6539\u5584\u7b56\u3092\u691c\u8a0e\u30fb\u5b9f\u884c\u3059\u308b\u3068\u3044\u3046PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3001VoC\u6d3b\u52d5\u3092\u7d99\u7d9a\u7684\u306b\u6210\u679c\u306b\u7e4b\u3052\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"520\" src=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_2.png\" alt=\"PDCA\u30b5\u30a4\u30af\u30eb\" class=\"wp-image-7688\" srcset=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_2.png 845w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_2-300x185.png 300w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_2-768x473.png 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/figure>\n\n\n\n<p>VoC\u6d3b\u52d5\u306f\u3001\u4e00\u5ea6\u3084\u3063\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u3053\u306e\u30b5\u30a4\u30af\u30eb\u3092\u7c98\u308a\u5f37\u304f\u56de\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u306e\u5b66\u7fd2\u3068\u9032\u5316\u3092\u4fc3\u3059\u30a8\u30f3\u30b8\u30f3\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306eVoC\u6d3b\u52d5\u3001\u3069\u3046\u59cb\u3081\u308b\uff1f\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/h2>\n\n\n\n<p>VoC\u306e\u91cd\u8981\u6027\u3084\u30d7\u30ed\u30bb\u30b9\u306f\u7406\u89e3\u3067\u304d\u305f\u3051\u308c\u3069\u3001\u300c\u5177\u4f53\u7684\u306b\u4f55\u304b\u3089\u59cb\u3081\u308c\u3070\u3044\u3044\u306e\u304b\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u5931\u6557\u3057\u306a\u3044\u304b\u4e0d\u5b89\u3060\u300d\u3068\u611f\u3058\u3066\u3044\u308b\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u3067\u3057\u3087\u3046\u3002\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002\u591a\u304f\u306e\u4f01\u696d\u69d8\u3092\u3054\u652f\u63f4\u3057\u3066\u304d\u305f\u7d4c\u9a13\u304b\u3089\u3001<span class=\"text-bold\">\u6700\u521d\u304b\u3089\u5b8c\u74a7\u3092\u76ee\u6307\u3059\u5fc5\u8981\u306f\u306a\u3044<\/span>\u3068\u3044\u3046\u3053\u3068\u3092\u304a\u4f1d\u3048\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5b9f\u8df5\u7684\u306a\u59cb\u3081\u65b9\u3001\u6210\u529f\u306e\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3001\u305d\u3057\u3066\u9665\u308a\u3084\u3059\u3044\u6ce8\u610f\u70b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u304b\u3089\u59cb\u3081\u308bVoC\u6d3b\u52d5<\/h3>\n\n\n\n<p>VoC\u6d3b\u52d5\u306f\u3001\u5927\u898f\u6a21\u306a\u6295\u8cc7\u3084\u4f53\u5236\u5909\u66f4\u304c\u306a\u304f\u3066\u3082\u3001<span class=\"text-bold\">\u4eca\u3042\u308b\u30ea\u30bd\u30fc\u30b9\u3067\u3001\u3067\u304d\u308b\u7bc4\u56f2\u304b\u3089\u59cb\u3081\u308b<\/span>\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u307e\u305a\u7b2c\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u3059\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u76ee\u7684\u306e\u660e\u78ba\u5316<\/span>: \u307e\u305a\u3001\u300c\u4f55\u306e\u305f\u3081\u306bVoC\u3092\u96c6\u3081\u3001\u5206\u6790\u30fb\u6d3b\u7528\u3059\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u300c\u7279\u5b9a\u306e\u88fd\u54c1\u306b\u95a2\u3059\u308b\u30af\u30ec\u30fc\u30e0\u3092\u524a\u6e1b\u3057\u305f\u3044\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u5e95\u4e0a\u3052\u3057\u305f\u3044\u300d\u300cWeb\u30b5\u30a4\u30c8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6e1b\u3089\u3057\u305f\u3044\u300d\u306a\u3069\u3001\u5177\u4f53\u7684\u3067\u3042\u308b\u307b\u3069\u3001\u305d\u306e\u5f8c\u306e\u6d3b\u52d5\u304c\u30d6\u30ec\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u5bfe\u8c61\u306e\u7d5e\u308a\u8fbc\u307f<\/span>: \u6700\u521d\u304b\u3089\u5168\u3066\u306e\u9867\u5ba2\u306e\u58f0\u3092\u96c6\u3081\u3088\u3046\u3068\u305b\u305a\u3001\u4f8b\u3048\u3070\u300c\u7279\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\uff08\u4f8b\uff1a\u30e1\u30fc\u30eb\u306e\u307f\uff09\u300d\u300c\u7279\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\uff08\u4f8b\uff1a\u3007\u3007\u306b\u95a2\u3059\u308b\u624b\u7d9a\u304d\uff09\u300d\u300c\u7279\u5b9a\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\uff08\u4f8b\uff1a\u65b0\u898f\u9867\u5ba2\uff09\u300d\u306a\u3069\u306b\u7d5e\u3063\u3066\u8a66\u3057\u3066\u307f\u308b\u306e\u304c\u6709\u52b9\u3067\u3059\u3002\u5c0f\u3055\u306a\u6210\u529f\u4f53\u9a13\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u304c\u3001\u7d99\u7d9a\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u691c\u8a0e<\/span>: \u307e\u305a\u306fExcel\u306a\u3069\u3092\u4f7f\u3063\u3066\u624b\u4f5c\u696d\u3067\u96c6\u8a08\u30fb\u5206\u6790\u3092\u59cb\u3081\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3042\u308b\u7a0b\u5ea6\u306e\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u6271\u3046\u5834\u5408\u3084\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u5206\u6790\u3092\u884c\u3044\u305f\u3044\u5834\u5408\u306f\u3001\u5c02\u7528\u306eVoC\u5206\u6790\u30c4\u30fc\u30eb\u3084\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u52b9\u7387\u5316\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306a\u3069\u3092\u6d3b\u7528\u3057\u3066\u3001\u81ea\u793e\u306b\u5408\u3063\u305f\u30c4\u30fc\u30eb\u3092\u63a2\u3057\u3066\u307f\u308b\u306e\u3082\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u305f\u3060\u3057\u3001\u30c4\u30fc\u30eb\u5c0e\u5165\u81ea\u4f53\u304c\u76ee\u7684\u5316\u3057\u306a\u3044\u3088\u3046\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u5c0f\u3055\u306a\u4e00\u6b69\u3067\u3082\u3001\u5b9f\u969b\u306b\u59cb\u3081\u3066\u307f\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u306eVoC\u6d3b\u52d5\u306e\u4fa1\u5024\u3084\u8ab2\u984c\u304c\u898b\u3048\u3066\u304f\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VoC\u6d3b\u52d5\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e5\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/h3>\n\n\n\n<p>VoC\u6d3b\u52d5\u3092\u5358\u306a\u308b\u58f0\u96c6\u3081\u3067\u7d42\u308f\u3089\u305b\u305a\u3001\u7d99\u7d9a\u7684\u306b\u6210\u679c\u306b\u7e4b\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u6210\u529f\u8981\u56e0\u304c\u3042\u308a\u307e\u3059\u3002\u6211\u3005\u306e\u7d4c\u9a13\u4e0a\u3001\u7279\u306b\u4ee5\u4e0b\u306e5\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u7d4c\u55b6\u5c64\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3068\u7406\u89e3\u3092\u5f97\u308b<\/span>: VoC\u6d3b\u52d5\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u3067\u306f\u5b8c\u7d50\u3057\u307e\u305b\u3093\u3002\u5168\u793e\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u7d4c\u55b6\u5c64\u306e\u7406\u89e3\u3068\u5f37\u529b\u306a\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u300c\u9867\u5ba2\u306e\u58f0\u304c\u7d4c\u55b6\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3042\u308b\u300d\u3068\u3044\u3046\u8a8d\u8b58\u3092\u30c8\u30c3\u30d7\u304c\u793a\u3057\u3001\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\uff08\u4eba\u3001\u4e88\u7b97\u3001\u6642\u9593\uff09\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u524d\u63d0\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u62c5\u5f53\u90e8\u7f72\u3084\u62c5\u5f53\u8005\u3092\u660e\u78ba\u306b\u3059\u308b<\/span>: VoC\u6d3b\u52d5\u306e\u63a8\u9032\u5f79\u3068\u306a\u308b\u90e8\u7f72\u3084\u62c5\u5f53\u8005\u3092\u660e\u78ba\u306b\u5b9a\u3081\u3001\u8cac\u4efb\u3068\u6a29\u9650\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u517c\u4efb\u3067\u3082\u69cb\u3044\u307e\u305b\u3093\u304c\u3001\u300c\u8ab0\u304c\u4e3b\u4f53\u3068\u306a\u3063\u3066\u9032\u3081\u308b\u306e\u304b\u300d\u304c\u66d6\u6627\u306a\u307e\u307e\u3067\u306f\u3001\u6d3b\u52d5\u304c\u5f62\u9ab8\u5316\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\"> \u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u6a19\u6e96\u5316\u30fb\u4ed5\u7d44\u307f\u5316\u3059\u308b<\/span>: \u3044\u3064\u3001\u8ab0\u304c\u3001\u3069\u306e\u3088\u3046\u306bVoC\u3092\u53ce\u96c6\u3057\u3001\u5206\u6790\u3057\u3001\u3069\u3053\u306b\u5831\u544a\u30fb\u5171\u6709\u3059\u308b\u306e\u304b\u3001\u3068\u3044\u3063\u305f\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u6a19\u6e96\u5316\u3057\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u7d99\u7d9a\u306e\u9375\u3067\u3059\u3002\u500b\u4eba\u306e\u52aa\u529b\u306b\u4f9d\u5b58\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4ed5\u7d44\u307f\u3068\u3057\u3066\u5b9a\u7740\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u95a2\u4fc2\u90e8\u7f72\u3068\u306e\u9023\u643a\u4f53\u5236\u3092\u69cb\u7bc9\u3059\u308b<\/span>: VoC\u304b\u3089\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u88fd\u54c1\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u54c1\u8cea\u7ba1\u7406\u3068\u3044\u3063\u305f\u95a2\u4fc2\u90e8\u7f72\u3068\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u9023\u643a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u5b9a\u671f\u7684\u306a\u60c5\u5831\u5171\u6709\u306e\u5834\u3092\u8a2d\u3051\u305f\u308a\u3001\u5171\u901a\u306e\u76ee\u6a19\uff08KPI\uff09\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u5354\u529b\u4f53\u5236\u3092\u610f\u8b58\u7684\u306b\u69cb\u7bc9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u7d99\u7d9a\u7684\u306b\u53d6\u308a\u7d44\u307f\u3001\u52b9\u679c\u6e2c\u5b9a\u3068\u6539\u5584\u3092\u884c\u3046<\/span>: VoC\u6d3b\u52d5\u306f\u77ed\u8ddd\u96e2\u8d70\u3067\u306f\u306a\u304f\u30de\u30e9\u30bd\u30f3\u3067\u3059\u3002\u3059\u3050\u306b\u5927\u304d\u306a\u6210\u679c\u304c\u51fa\u306a\u304f\u3066\u3082\u3001\u7c98\u308a\u5f37\u304f\u7d99\u7d9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5b9a\u671f\u7684\u306b\u6d3b\u52d5\u306e\u6210\u679c\uff08KPI\u306e\u5909\u5316\u306a\u3069\uff09\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3084\u624b\u6cd5\u3092\u5e38\u306b\u898b\u76f4\u3057\u3066\u3044\u304f\u59ff\u52e2\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u610f\u8b58\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067VoC\u6d3b\u52d5\u306b\u53d6\u308a\u7d44\u3080\u6587\u5316\u3092\u91b8\u6210\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VoC\u6d3b\u52d5\u3067\u9665\u308a\u3084\u3059\u3044\u6ce8\u610f\u70b9\u3068\u5bfe\u7b56<\/h3>\n\n\n\n<p>\u610f\u6b32\u7684\u306bVoC\u6d3b\u52d5\u3092\u59cb\u3081\u3066\u3082\u3001\u6b8b\u5ff5\u306a\u304c\u3089\u9014\u4e2d\u3067\u9813\u632b\u3057\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3053\u3067\u306f\u3001\u3088\u304f\u3042\u308b\u5931\u6557\u30d1\u30bf\u30fc\u30f3\u3068\u305d\u306e\u5bfe\u7b56\u306b\u3064\u3044\u3066\u3001\u6211\u3005\u306e\u7d4c\u9a13\u304b\u3089\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">[VoC\u6d3b\u52d5 \u9665\u308a\u3084\u3059\u3044\u6ce8\u610f\u70b9\u3068\u5bfe\u7b56]<\/h4>\n\n\n\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\" style=\"width: 100%; height: 414px;\">\n<tbody>\n<tr style=\"height: 20px;\">\n<td style=\"width: 33.3333%; height: 20px;\"><span class=\"text-bold\">\u9665\u308a\u3084\u3059\u3044\u6ce8\u610f\u70b9<\/span><\/td>\n<td style=\"width: 33.3333%; height: 20px;\"><span class=\"text-bold\">\u306a\u305c\u554f\u984c\u306a\u306e\u304b\uff1f<\/span><\/td>\n<td style=\"width: 33.3333%; height: 20px;\"><span class=\"text-bold\">\u5bfe\u7b56\u4f8b<\/span><\/td>\n<\/tr>\n<tr style=\"height: 83px;\">\n<td style=\"width: 33.3333%; height: 83px;\"><span class=\"text-bold\">\u53ce\u96c6\u3059\u308b\u3053\u3068\u81ea\u4f53\u304c\u76ee\u7684\u5316\u3057\u3066\u3057\u307e\u3046<\/span><\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u96c6\u3081\u305f\u3060\u3051\u3067\u6d3b\u7528\u3055\u308c\u305a\u3001\u30b3\u30b9\u30c8\u3068\u52b4\u529b\u3060\u3051\u304c\u304b\u304b\u308b\u3002<\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u5e38\u306b\u300c\u5206\u6790\u30fb\u6d3b\u7528\u300d\u306e\u76ee\u7684\u3092\u610f\u8b58\u3059\u308b\u3002\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\uff08\u30ec\u30dd\u30fc\u30c8\u3001\u6539\u5584\u63d0\u6848\uff09\u304b\u3089\u9006\u7b97\u3057\u3066\u53ce\u96c6\u8a08\u753b\u3092\u7acb\u3066\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 83px;\">\n<td style=\"width: 33.3333%; height: 83px;\"><span class=\"text-bold\">\u5206\u6790\u7d50\u679c\u304c\u5171\u6709\u3055\u308c\u305a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u304c\u3089\u306a\u3044<\/span><\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u5b9d\u306e\u6301\u3061\u8150\u308c\u3002\u73fe\u5834\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3082\u4f4e\u4e0b\u3059\u308b\u3002<\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u5b9a\u671f\u7684\u306a\u5831\u544a\u4f1a\u3001\u5206\u304b\u308a\u3084\u3059\u3044\u30ec\u30dd\u30fc\u30c8\u5f62\u5f0f\u3001\u95a2\u4fc2\u90e8\u7f72\u3078\u306e\u7a4d\u6975\u7684\u306a\u50cd\u304d\u304b\u3051\u3001\u5171\u6709\u30fb\u6d3b\u7528\u30d7\u30ed\u30bb\u30b9\u306e\u30eb\u30fc\u30eb\u5316\u3002<\/td>\n<\/tr>\n<tr style=\"height: 62px;\">\n<td style=\"width: 33.3333%; height: 62px;\"><span class=\"text-bold\">\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u58f0\u3070\u304b\u308a\u306b\u6ce8\u76ee\u3057\u3066\u3057\u307e\u3046<\/span><\/td>\n<td style=\"width: 33.3333%; height: 62px;\">\u6539\u5584\u70b9\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u793e\u306e\u5f37\u307f\u3084\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u70b9\u3092\u898b\u5931\u3046\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/td>\n<td style=\"width: 33.3333%; height: 62px;\">\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u58f0\uff08\u8cde\u8cdb\u3001\u611f\u8b1d\uff09\u3082\u7a4d\u6975\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u5171\u6709\u3059\u308b\u3002\u6210\u529f\u4e8b\u4f8b\u3092\u793e\u5185\u306b\u5c55\u958b\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 83px;\">\n<td style=\"width: 33.3333%; height: 83px;\"><span class=\"text-bold\">\u73fe\u5834\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09\u306b\u8ca0\u62c5\u304c\u304b\u304b\u308a\u3059\u304e\u308b<\/span><\/td>\n<td style=\"width: 33.3333%; height: 83px;\">VoC\u5165\u529b\u3084\u5831\u544a\u304c\u8ca0\u62c5\u3068\u306a\u308a\u3001\u901a\u5e38\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u305f\u308a\u3001\u5165\u529b\u7cbe\u5ea6\u304c\u4f4e\u4e0b\u3057\u305f\u308a\u3059\u308b\u3002<\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u5165\u529b\u3057\u3084\u3059\u3044\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3001\u9078\u629e\u5f0f\u9805\u76ee\u306e\u6d3b\u7528\u3001\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\uff08\u97f3\u58f0\u8a8d\u8b58\u3001\u81ea\u52d5\u8981\u7d04\u306a\u3069\uff09\u3001\u76ee\u7684\u3084\u610f\u7fa9\u306e\u4e01\u5be7\u306a\u8aac\u660e\u3002<\/td>\n<\/tr>\n<tr style=\"height: 83px;\">\n<td style=\"width: 33.3333%; height: 83px;\"><span class=\"text-bold\">\u5206\u6790\u304c\u9ad8\u5ea6\u306b\u306a\u308a\u3059\u304e\u308b\u30fb\u30c4\u30fc\u30eb\u4f9d\u5b58\u306b\u306a\u308b<\/span><\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u5206\u6790\u306e\u305f\u3081\u306e\u5206\u6790\u306b\u9665\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u304c\u308b\u793a\u5506\u304c\u5f97\u3089\u308c\u306a\u3044\u3002<\/td>\n<td style=\"width: 33.3333%; height: 83px;\">\u307e\u305a\u306f\u30b7\u30f3\u30d7\u30eb\u306a\u5206\u6790\u304b\u3089\u59cb\u3081\u308b\u3002\u30c4\u30fc\u30eb\u306f\u76ee\u7684\u9054\u6210\u306e\u624b\u6bb5\u3068\u5272\u308a\u5207\u308a\u3001\u5206\u6790\u7d50\u679c\u3092\u89e3\u91c8\u3057\u793a\u5506\u3092\u51fa\u3059\u30b9\u30ad\u30eb\u3092\u78e8\u304f\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6ce8\u610f\u70b9\u3092\u4e8b\u524d\u306b\u8a8d\u8b58\u3057\u3001\u5bfe\u7b56\u3092\u8b1b\u3058\u3066\u304a\u304f\u3053\u3068\u3067\u3001VoC\u6d3b\u52d5\u306e\u5931\u6557\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u3001\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304cVoC\u6d3b\u52d5\u306e\u610f\u7fa9\u3092\u7406\u89e3\u3057\u3001\u5354\u529b\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u306a\u50cd\u304d\u304b\u3051\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VoC\u6d3b\u7528\u306e\u5148\u306b\u3042\u308b\u3082\u306e\uff1a\u9867\u5ba2\u3068\u5171\u306b\u6210\u9577\u3059\u308b\u4f01\u696d\u3078<\/h2>\n\n\n\n<p>VoC\u6d3b\u52d5\u306b\u771f\u5263\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3069\u306e\u3088\u3046\u306a\u672a\u6765\u3092\u63cf\u3051\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u308c\u306f\u3001\u5358\u306a\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3068\u3069\u307e\u3089\u305a\u3001<span class=\"text-bold\">\u9867\u5ba2\u3068\u5171\u306b\u6210\u9577\u3057\u3066\u3044\u304f\u4f01\u696d<\/span>\u3078\u306e\u5909\u9769\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3067\u306f\u3001VoC\u6d3b\u52d5\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u6210\u9577\u3092\u63cf\u3051\u308b\u306e\u304b\u3001\u3044\u304f\u3064\u304b\u696d\u754c\u5225\u306b\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<span class=\"text-bold\">\u91d1\u878d\u6a5f\u95a2<\/span>\u306e\u5834\u5408\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u591a\u304f\u5bc4\u305b\u3089\u308c\u308b\u300c\u624b\u7d9a\u304d\u306e\u5206\u304b\u308a\u306b\u304f\u3055\u300d\u306b\u95a2\u3059\u308b\u58f0\u3092\u5206\u6790\u3057\u3001Web\u30b5\u30a4\u30c8\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3084\u7533\u8fbc\u30d5\u30a9\u30fc\u30e0\u3092\u5927\u5e45\u306b\u6539\u5584\u3002\u7d50\u679c\u3068\u3057\u3066\u3001<span class=\"text-bold\">\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u624b\u7d9a\u304d\u5b8c\u4e86\u7387\u306e\u5411\u4e0a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u524a\u6e1b<\/span>\u306a\u3069\u306e\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<span class=\"text-bold\">\u901a\u8ca9\u4f1a\u793e<\/span>\u306e\u5834\u5408\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u300c\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u300d\u3092\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306e\u5206\u6790\u3092\u5b9f\u65bd\u3002\u7279\u5b9a\u306e\u88fd\u54c1\u306b\u95a2\u3059\u308bFAQ\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u7a81\u304d\u6b62\u3081\u3001\u8a73\u7d30\u306a\u89e3\u8aac\u52d5\u753b\u3068FAQ\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u30fb\u516c\u958b\u3057\u305f\u3068\u3053\u308d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u8fd4\u54c1\u7387\u304c\u4f4e\u4e0b\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><span class=\"text-bold\">IT\u30b5\u30fc\u30d3\u30b9\u4f01\u696d<\/span>\u3067\u306f\u3001NPS\u00ae\ufe0e\u8abf\u67fb\u3068\u9023\u643a\u3057\u3066\u3001\u63a8\u5968\u8005\uff08Promoter\uff09\u3068\u6279\u5224\u8005\uff08Detractor\uff09\u306e\u81ea\u7531\u56de\u7b54\u3092\u5206\u6790\u3002\u6279\u5224\u8005\u306e\u96e2\u53cd\u8981\u56e0\u3092\u7279\u5b9a\u3057\u3066\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u4e00\u65b9\u3001\u63a8\u5968\u8005\u304c\u8a55\u4fa1\u3057\u3066\u3044\u308b\u70b9\u3092\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306e\u5f37\u307f\u3068\u3057\u3066\u8a34\u6c42\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u3082\u7e4b\u3052\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u7d39\u4ecb\u4f8b\u306b\u5171\u901a\u3057\u3066\u3044\u308b\u306e\u306f\u3001VoC\u3092\u5358\u306a\u308b\u300c\u610f\u898b\u300d\u3068\u3057\u3066\u53d7\u3051\u6b62\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001<span class=\"text-bold\">\u7d4c\u55b6\u8ab2\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u300c\u30c7\u30fc\u30bf\u300d<\/span>\u3068\u3057\u3066\u6349\u3048\u3001\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u3066\u3044\u308b\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u76ee\u6307\u3059\u3079\u304d\u59ff\uff1aVoC\u3092\u8d77\u70b9\u3068\u3057\u305fCX\u5411\u4e0a\u30b5\u30a4\u30af\u30eb<\/h3>\n\n\n\n<p>VoC\u6d3b\u52d5\u304c\u7d44\u7e54\u306b\u5b9a\u7740\u3057\u3001\u52b9\u679c\u7684\u306b\u6a5f\u80fd\u3057\u59cb\u3081\u308b\u3068\u3001\u300c<span class=\"text-bold\">VoC\u3092\u8d77\u70b9\u3068\u3057\u305fCX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u5411\u4e0a\u30b5\u30a4\u30af\u30eb<\/span>\u300d\u304c\u56de\u308a\u59cb\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3-1024x630.png\" alt=\"VoC\u3092\u8d77\u70b9\u3068\u3057\u305fCX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u5411\u4e0a\u30b5\u30a4\u30af\u30eb\" class=\"wp-image-7689\" srcset=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3-1024x630.png 1024w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3-300x185.png 300w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3-768x473.png 768w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3-1536x945.png 1536w, https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2025\/05\/41_3.png 1690w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span class=\"text-bold\">\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u3092\u591a\u89d2\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790<\/span>\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3084\u8ab2\u984c\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5206\u6790\u7d50\u679c\u306b\u57fa\u3065\u304d\u3001<span class=\"text-bold\">\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30b5\u30dd\u30fc\u30c8\u3092\u6539\u5584<\/span>\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u6539\u5584\u3055\u308c\u305f<span class=\"text-bold\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/span> \u306b\u9867\u5ba2\u306f\u6e80\u8db3\u3057\u3001\u4f01\u696d\u3078\u306e\u4fe1\u983c\u3084\u611b\u7740\uff08\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff09\u304c\u9ad8\u307e\u308b\u3002<\/li>\n\n\n\n<li>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u307e\u3063\u305f\u9867\u5ba2\u306f\u3001<span class=\"text-bold\">\u66f4\u306a\u308b\u826f\u8cea\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08VoC\uff09<\/span>\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u305f\u308a\u3001\u597d\u610f\u7684\u306a\u53e3\u30b3\u30df\u3092\u5e83\u3081\u3066\u304f\u308c\u305f\u308a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u305d\u306eVoC\u304c\u3001<span class=\"text-bold\">\u66f4\u306a\u308b\u6539\u5584\u306e\u30d2\u30f3\u30c8<\/span>\u3068\u306a\u308a\u3001\u30b5\u30a4\u30af\u30eb\u304c\u7d9a\u3044\u3066\u3044\u304f\u2026\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u3053\u306e\u597d\u5faa\u74b0\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3001VoC\u6d3b\u52d5\u306e\u7a76\u6975\u7684\u306a\u76ee\u6a19\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u3068\u5171\u306b\u4f01\u696d\u304c\u6210\u9577\u3057\u3066\u3044\u304f\u59ff\u305d\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3078\uff1a\u3055\u3089\u306bVoC\u6d3b\u7528\u3092\u6df1\u3081\u308b\u305f\u3081\u306b<\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067VoC\u306e\u57fa\u672c\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u305f\u3067\u3057\u3087\u3046\u304b\u3002\u3082\u3057\u3001\u3042\u306a\u305f\u304c\u300c\u3082\u3063\u3068\u5177\u4f53\u7684\u306b\u77e5\u308a\u305f\u3044\u300d\u300c\u81ea\u793e\u3067\u306e\u5c0e\u5165\u3092\u9032\u3081\u305f\u3044\u300d\u3068\u611f\u3058\u3066\u3044\u305f\u3060\u3051\u305f\u306a\u3089\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u3057\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u60c5\u5831\u53ce\u96c6\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span class=\"text-bold\">VoC\u5206\u6790\u306e\u5177\u4f53\u7684\u306a\u624b\u6cd5\u3092\u5b66\u3076<\/span>: \u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3001\u611f\u60c5\u5206\u6790\u3001\u30c8\u30d4\u30c3\u30af\u5206\u985e\u306a\u3069\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u5206\u6790\u624b\u6cd5\u306b\u3064\u3044\u3066\u5b66\u3076\u3053\u3068\u3067\u3001VoC\u304b\u3089\u5f97\u3089\u308c\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u95a2\u9023\u66f8\u7c4d\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u8b1b\u5ea7\u306a\u3069\u304c\u53c2\u8003\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">VoC\u30c4\u30fc\u30eb\u306e\u6bd4\u8f03\u691c\u8a0e<\/span>: VoC\u53ce\u96c6\u30fb\u5206\u6790\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u306f\u591a\u6570\u5b58\u5728\u3057\u307e\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30c4\u30fc\u30eb\u3001CRM\u9023\u643a\u6a5f\u80fd\u3092\u6301\u3064VoC\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u81ea\u793e\u306e\u76ee\u7684\u3084\u4e88\u7b97\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u53ef\u80fd\u6027\u306a\u3069\u3092\u8003\u616e\u3057\u3066\u3001\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u591a\u304f\u306e\u30c4\u30fc\u30eb\u3067\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u696d\u754c\u5225\u306eVoC\u6d3b\u7528\u4e8b\u4f8b\u3092\u8abf\u3079\u308b<\/span>: \u81ea\u793e\u3068\u540c\u3058\u696d\u754c\u306e\u4f01\u696d\u304c\u3001\u3069\u306e\u3088\u3046\u306bVoC\u3092\u6d3b\u7528\u3057\u3001\u3069\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u308b\u306e\u304b\u3092\u5177\u4f53\u7684\u306b\u8abf\u3079\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u3067\u306e\u53d6\u308a\u7d44\u307f\u306e\u53c2\u8003\u306b\u306a\u308a\u307e\u3059\u3002\u696d\u754c\u56e3\u4f53\u306e\u30ec\u30dd\u30fc\u30c8\u3084\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3001\u5c02\u9580\u30e1\u30c7\u30a3\u30a2\u306e\u8a18\u4e8b\u306a\u3069\u304c\u60c5\u5831\u6e90\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"text-bold\">\u95a2\u9023\u30bb\u30df\u30ca\u30fc\u3084\u7814\u4fee\u306b\u53c2\u52a0\u3059\u308b<\/span>: VoC\u3084CX\u306b\u95a2\u3059\u308b\u30bb\u30df\u30ca\u30fc\u3084\u7814\u4fee\u306b\u53c2\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u5c02\u9580\u5bb6\u304b\u3089\u76f4\u63a5\u77e5\u8b58\u3092\u5f97\u305f\u308a\u3001\u4ed6\u793e\u306e\u62c5\u5f53\u8005\u3068\u60c5\u5831\u4ea4\u63db\u3057\u305f\u308a\u3059\u308b\u6a5f\u4f1a\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>VoC\u6d3b\u7528\u306f\u5965\u304c\u6df1\u304f\u3001\u5e38\u306b\u5b66\u3073\u7d9a\u3051\u308b\u59ff\u52e2\u304c\u91cd\u8981\u3067\u3059\u3002\u305c\u3072\u3001\u3053\u308c\u3089\u306e\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3001\u3042\u306a\u305f\u306eVoC\u6d3b\u52d5\u3092\u3055\u3089\u306b\u6df1\u5316\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081<\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001VoC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u306e\u57fa\u672c\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u91cd\u8981\u6027\u3001\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u306e\u5177\u4f53\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3001\u305d\u3057\u3066\u6210\u529f\u306e\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u3092\u89e3\u8aac\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>VoC\u306f\u3001\u3082\u306f\u3084\u5358\u306a\u308b\u300c\u304a\u5ba2\u69d8\u76f8\u8ac7\u7a93\u53e3\u300d\u306e\u8a18\u9332\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001<span 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rel=\"noopener\" target=\"_blank\"> MiiTel Phone\u306e\u8cc7\u6599\u8acb\u6c42\u306f\u3053\u3061\u3089\u3000\uff1e<\/a><\/div>\n","protected":false},"featured_media":8315,"template":"","categories":[49,103],"tags":[69,91,111,167,191],"product":[98],"class_list":["post-7670","column","type-column","status-publish","has-post-thumbnail","hentry","category-sales-strategy","category-callcenter","tag-call-center","tag-training","tag-productivity-improvement","tag-marketing-analysis","tag-voc","product-miitelphone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bVoC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u3068\u306f\uff1f\u53ce\u96c6\u30fb\u5206\u6790\u30fb\u6d3b\u7528\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5 | 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