{"id":6663,"date":"2025-02-19T12:52:09","date_gmt":"2025-02-19T03:52:09","guid":{"rendered":"https:\/\/miitel.com\/jp\/column\/what-is-aht\/"},"modified":"2025-09-11T17:44:36","modified_gmt":"2025-09-11T08:44:36","slug":"what-is-aht","status":"publish","type":"column","link":"https:\/\/miitel.com\/jp\/column\/what-is-aht\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u610f\u5473\u3084\u8a08\u7b97\u65b9\u6cd5\u30017\u3064\u306e\u77ed\u7e2e\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>AHT\uff08Average Handling Time\uff1a\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b1\u4ef6\u3042\u305f\u308a\u306b\u8cbb\u3084\u3059\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u3092\u9069\u5207\u306b\u7ba1\u7406\u30fb\u6539\u5584\u3059\u308b\u3053\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7dad\u6301\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306e\u6539\u5584\u306f\u3001\u5358\u306a\u308b\u6642\u9593\u77ed\u7e2e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u4e21\u7acb\u304c\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u539f\u56e0\u5206\u6790\u304b\u3089\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u306e\u7acb\u6848\u3001\u305d\u3057\u3066\u9069\u5207\u306a\u76ee\u6a19\u8a2d\u5b9a\u307e\u3067\u4f53\u7cfb\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001AHT\u306e\u57fa\u672c\u7684\u306a\u77e5\u8b58\u304b\u3089\u8a08\u7b97\u65b9\u6cd5\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u640d\u306a\u308f\u305a\u306bAHT\u3092\u6539\u5584\u3059\u308b\u5177\u4f53\u7684\u306a\u624b\u6cd5\u307e\u3067\u3001\u5c02\u9580\u7684\u306a\u8996\u70b9\u304b\u3089\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><span class=\"text-bold\">\u3010\u3053\u306e\u8a18\u4e8b\u3067\u308f\u304b\u308b\u3053\u3068\u3011<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AHT\u306e\u610f\u5473\u3068\u91cd\u8981\u6027<\/li>\n\n\n\n<li>AHT\u306e\u5177\u4f53\u7684\u306a\u8a08\u7b97\u65b9\u6cd5\u3068\u696d\u754c\u5e73\u5747<\/li>\n\n\n\n<li>AHT\u304c\u9577\u304f\u306a\u308b5\u3064\u306e\u4e3b\u306a\u539f\u56e0<\/li>\n\n\n\n<li>\u660e\u65e5\u304b\u3089\u5b9f\u8df5\u3067\u304d\u308bAHT\u306e\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56<\/li>\n\n\n\n<li>AHT\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u4e0a\u3067\u306e\u6ce8\u610f\u70b9<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u6027\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u3068\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092\u793a\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u52b9\u7387\u6027\u300d\u3068\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u3092\u6e2c\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u306e\u6570\u5024\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3001\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u6539\u5584\u306e\u7b2c\u4e00\u6b69\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>AHT\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u3046\u3048\u3067\u6b20\u304b\u305b\u306a\u3044\u6307\u6a19\u3067\u3059\u3002\u305d\u306e\u5b9a\u7fa9\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u3001ATT\u3084ACW\u3068\u3044\u3063\u305f\u95a2\u9023\u6307\u6a19\u3068\u306e\u9055\u3044\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u8ab2\u984c\u304c\u3069\u3053\u306b\u3042\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AHT\u306e\u610f\u5473<\/h3>\n\n\n\n<p>AHT\u306f\u300cAverage Handling Time\u300d\u306e\u7565\u8a9e\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u5e73\u5747\u51e6\u7406\u6642\u9593\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b1\u4ef6\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8cbb\u3084\u3057\u305f\u6642\u9593\u306e\u5e73\u5747\u5024\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306f\u4e3b\u306b\u52b9\u7387\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3042\u308a\u3001\u54c1\u8cea\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u54c1\u8cea\u8a55\u4fa1\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3084\u5fdc\u5bfe\u54c1\u8cea\u3001\u3055\u3089\u306b\u306f\u5fc5\u8981\u306a\u4eba\u54e1\u6570\u3092\u7b97\u51fa\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u3057\u3066\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AHT\u3068ATT\u30fbACW\u306a\u3069\u306e\u95a2\u9023\u6307\u6a19\u306e\u95a2\u4fc2<\/h3>\n\n\n\n<p>AHT\u306f\u8907\u6570\u306e\u696d\u52d9\u6642\u9593\u306e\u5408\u8a08\u3067\u69cb\u6210\u3055\u308c\u307e\u3059\u3002\u7279\u306b\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u306e\u304c\u3001AHT\u3092\u69cb\u6210\u3059\u308bATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u3084ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u3044\u3046\u95a2\u9023\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306b\u3001AHT\u3068\u95a2\u9023\u6307\u6a19\u306e\u95a2\u4fc2\u6027\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u6307\u6a19\u540d<\/th><th>\u5185\u5bb9<\/th><\/tr><\/thead><tbody><tr><td>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/td><td>ATT\u3001ACW\u3001\u4fdd\u7559\u6642\u9593\u306e\u5408\u8a08\u30021\u30b3\u30fc\u30eb\u5bfe\u5fdc\u306e\u7dcf\u6642\u9593<\/td><\/tr><tr><td>ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09<\/td><td>\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b9f\u969b\u306b\u4f1a\u8a71\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5e73\u5747<\/td><\/tr><tr><td>ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09<\/td><td>\u901a\u8a71\u7d42\u4e86\u5f8c\u3001\u5fdc\u5bfe\u5185\u5bb9\u306e\u5c65\u6b74\u5165\u529b\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306a\u3069\u3092\u884c\u3046\u4f5c\u696d\u6642\u9593\u306e\u5e73\u5747<\/td><\/tr><tr><td>\u4fdd\u7559\u6642\u9593<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304cSV\u3078\u306e\u78ba\u8a8d\u3084\u60c5\u5831\u691c\u7d22\u306e\u305f\u3081\u306b\u9867\u5ba2\u3092\u5f85\u305f\u305b\u3066\u3044\u308b\u6642\u9593\u306e\u5e73\u5747<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u95a2\u4fc2\u6027\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3001AHT\u6539\u5584\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AHT\u306e\u8a08\u7b97\u65b9\u6cd5\u3068\u696d\u754c\u5225\u306e\u5e73\u5747\u6642\u9593<\/h3>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u306f\u300c\uff08\u7dcf\u901a\u8a71\u6642\u9593\uff0b\u7dcf\u5f8c\u51e6\u7406\u6642\u9593\uff0b\u7dcf\u4fdd\u7559\u6642\u9593\uff09\u00f7 \u7dcf\u51e6\u7406\u30b3\u30fc\u30eb\u6570\u300d\u3067\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002\u696d\u754c\u3084\u696d\u52d9\u5185\u5bb9\u3067\u5e73\u5747\u306f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306a\u76ee\u6a19\u306f\u7d046\u5206\uff08360\u79d2\uff09\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>\u81ea\u793e\u306eAHT\u304c\u9069\u6b63\u304b\u3069\u3046\u304b\u5224\u65ad\u3059\u308b\u306b\u306f\u3001\u307e\u305a\u6b63\u78ba\u306a\u8a08\u7b97\u65b9\u6cd5\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u4e0a\u3067\u3001\u696d\u754c\u306e\u5e73\u5747\u7684\u306a\u6570\u5024\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u5ba2\u89b3\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u5bfe\u5fdc\u306b\u8cbb\u3084\u3057\u305f\u5168\u3066\u306e\u6642\u9593\u3092\u5408\u8a08\u3057\u3001\u5bfe\u5fdc\u3057\u305f\u30b3\u30fc\u30eb\u6570\u3067\u5272\u308b\u3053\u3068\u3067\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8a08\u7b97\u5f0f\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002\u3053\u306e\u5f0f\u3092\u7528\u3044\u3066\u3001\u81ea\u793e\u306e\u73fe\u72b6\u3092\u6570\u5024\u3067\u6b63\u78ba\u306b\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p>AHT = (\u7dcf\u901a\u8a71\u6642\u9593 + \u7dcf\u5f8c\u51e6\u7406\u6642\u9593 + \u7dcf\u4fdd\u7559\u6642\u9593) \u00f7 \u7dcf\u51e6\u7406\u30b3\u30fc\u30eb\u6570<\/p>\n<\/div>\n\n\n\n<p>\u306a\u304a\u3001AHT\u306e\u76ee\u5b89\u3068\u3057\u3066\u300c6\u301c7\u5206\u300d\u3068\u3044\u3046\u6570\u5024\u3092\u8033\u306b\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.amazon.co.jp\/%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E7%99%BD%E6%9B%B82024-%E6%9C%88%E5%88%8A%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%91%E3%83%B3%E7%B7%A8%E9%9B%86%E9%83%A8\/dp\/4865944249\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u767a\u884c\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f8<\/mark><\/a>\u300d\u306b\u3088\u308c\u3070\u3001ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u306e\u5e73\u5747\u5024\u306f6.75\u5206\u3001ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306e\u5e73\u5747\u5024\u306f4.8\u5206\u3067\u3059\u3002<br>\u3053\u306e\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u3001\u300cAHT = (\u7dcf\u901a\u8a71\u6642\u9593 + \u7dcf\u5f8c\u51e6\u7406\u6642\u9593 + \u7dcf\u4fdd\u7559\u6642\u9593) \u00f7 \u7dcf\u51e6\u7406\u30b3\u30fc\u30eb\u6570\u300d\u306e\u8a08\u7b97\u5f0f\u304c\u3069\u306e\u3088\u3046\u306b\u4f7f\u308f\u308c\u308b\u304b\u3001\u5177\u4f53\u7684\u306a\u4f8b\u3092\u6319\u3052\u3066\u307f\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u25bc\u3042\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e1\u65e5\u306e\u5b9f\u7e3e\u30c7\u30fc\u30bf\uff08\u4f8b\uff09<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7dcf\u51e6\u7406\u30b3\u30fc\u30eb\u6570\uff1a 200\u4ef6<\/li>\n\n\n\n<li>\u7dcf\u901a\u8a71\u6642\u9593\uff1a 1350\u5206 \uff08\u2190 6.75\u5206 \u00d7 200\u4ef6\uff09<\/li>\n\n\n\n<li>\u7dcf\u5f8c\u51e6\u7406\u6642\u9593\uff1a 960\u5206 \uff08\u2190 4.8\u5206 \u00d7 200\u4ef6\uff09<\/li>\n\n\n\n<li>\u7dcf\u4fdd\u7559\u6642\u9593\uff1a 100\u5206 \uff08\u2190 1\u30b3\u30fc\u30eb\u3042\u305f\u308a\u5e73\u574730\u79d2\u3068\u4eee\u5b9a\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6570\u5024\u3092\u3001AHT\u306e\u516c\u5f0f\u306b\u5f53\u3066\u306f\u3081\u3066\u8a08\u7b97\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AHT = (1350\u5206 + 960\u5206 + 100\u5206) \u00f7 200\u4ef6<\/li>\n\n\n\n<li>AHT = 2410\u5206 \u00f7 200\u4ef6<\/li>\n\n\n\n<li>AHT = 12.05\u5206<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3042\u308b\u65e5\u306eAHT\u306f\u3001\u300c12.05\u5206\uff08\u7d0412\u52063\u79d2\uff09\u300d\u3068\u7b97\u51fa\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3053\u306e\u7d50\u679c\u306f\u3001\u4e00\u822c\u7684\u306a\u76ee\u5b89\u3068\u3055\u308c\u308b\u300c6\u301c7\u5206\u300d\u3092\u7528\u3044\u305f\u5024\u306e\u4e00\u3064\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u5927\u5207\u306a\u306e\u306f\u3001\u81ea\u793e\u306e\u5b9f\u7e3e\u30c7\u30fc\u30bf\u3092\u3053\u306e\u8a08\u7b97\u5f0f\u306b\u5f53\u3066\u306f\u3081\u3001\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>&#x261d;&#xfe0f;\u4e00\u8a00\u30a2\u30c9\u30d0\u30a4\u30b9\uff01<br>AHT\u306e\u76ee\u6a19\u8a2d\u5b9a\u306f\u3001\u696d\u754c\u5e73\u5747\u3092\u53c2\u8003\u306b\u3057\u3064\u3064\u3082\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u3084\u9867\u5ba2\u5c64\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u76ee\u6a19\u9054\u6210\u3092\u6025\u3050\u3042\u307e\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u904e\u5ea6\u306a\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u4e0e\u3048\u306a\u3044\u3088\u3046\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\u304c\u9577\u304f\u306a\u308b5\u3064\u306e\u539f\u56e0<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u304c\u9577\u5f15\u304f\u4e3b\u306a\u539f\u56e0\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u3084\u975e\u52b9\u7387\u306a\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306b\u3042\u308a\u307e\u3059\u3002\u539f\u56e0\u3092\u6b63\u3057\u304f\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3001\u52b9\u679c\u7684\u306aAHT\u6539\u5584\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>AHT\u306e\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u524d\u306b\u3001\u306a\u305c\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u306e\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7a81\u304d\u6b62\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u539f\u56e0\u306f\u4e00\u3064\u3068\u306f\u9650\u3089\u305a\u3001\u8907\u6570\u306e\u8981\u56e0\u304c\u8907\u96d1\u306b\u7d61\u307f\u5408\u3063\u3066\u3044\u308b\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u30015\u3064\u306e\u539f\u56e0\u306b\u5206\u3051\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u539f\u56e01\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u30fb\u30b9\u30ad\u30eb\u4e0d\u8db3<\/h3>\n\n\n\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u77e5\u8b58\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3068\u3001\u56de\u7b54\u3092\u63a2\u3059\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u64cd\u4f5c\u306b\u4e0d\u6163\u308c\u306a\u3053\u3068\u3082\u3001\u51e6\u7406\u6642\u9593\u3092\u9577\u5f15\u304b\u305b\u308b\u4e00\u56e0\u3067\u3059\u3002\u7279\u306b\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u539f\u56e02\uff1a\u4fdd\u7559\u6642\u9593\u306e\u591a\u767a<\/h3>\n\n\n\n<p>\u4e0a\u53f8\u3067\u3042\u308b\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3078\u306e\u5224\u65ad\u4f9d\u983c\u3084\u5bfe\u5fdc\u306e\u5f15\u304d\u7d99\u304e\uff08\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u3001\u95a2\u9023\u90e8\u7f72\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u983b\u7e41\u306b\u767a\u751f\u3059\u308b\u3068\u3001\u305d\u306e\u5206\u3001\u4fdd\u7559\u6642\u9593\u304c\u9577\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u3067\u306f\u89e3\u6c7a\u3067\u304d\u306a\u3044\u60c5\u5831\u4e0d\u8db3\u3084\u6a29\u9650\u306e\u5236\u7d04\u304c\u80cc\u666f\u306b\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u539f\u56e03\uff1a\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u306e\u9577\u3055<\/h3>\n\n\n\n<p>\u901a\u8a71\u5f8c\u306e\u5fdc\u5bfe\u5c65\u6b74\u306e\u5165\u529b\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u30d1\u30bf\u30fc\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5165\u529b\u3059\u3079\u304d\u9805\u76ee\u304c\u591a\u3059\u304e\u305f\u308a\u3001\u8a18\u8f09\u30eb\u30fc\u30eb\u304c\u8907\u96d1\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5897\u3048\u3001ACW\u304c\u4f38\u3073\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u539f\u56e04\uff1a\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084FAQ\u306b\u554f\u984c\u304c\u3042\u308b<\/h3>\n\n\n\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u304c\u5206\u304b\u308a\u306b\u304f\u304b\u3063\u305f\u308a\u3001\u60c5\u5831\u304c\u53e4\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30b9\u30e0\u30fc\u30ba\u306a\u6848\u5185\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u793e\u5185FAQ\u306e\u691c\u7d22\u304c\u4f7f\u3044\u306b\u304f\u3044\u3068\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u3059\u3050\u306b\u898b\u3064\u3051\u3089\u308c\u305a\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u539f\u56e05\uff1a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u554f\u984c<\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c\u672c\u5f53\u306b\u805e\u304d\u305f\u3044\u3053\u3068\u3092\u6b63\u78ba\u306b\u5f15\u304d\u51fa\u305b\u306a\u3044\u3068\u3001\u4f1a\u8a71\u304c\u5802\u3005\u5de1\u308a\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u554f\u984c\u89e3\u6c7a\u306b\u76f4\u63a5\u95a2\u4fc2\u306e\u306a\u3044\u96d1\u8ac7\u304c\u9577\u5f15\u304f\u3053\u3068\u3082\u3001AHT\u3092\u4f38\u9577\u3055\u305b\u308b\u8981\u56e0\u306e\u4e00\u3064\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u660e\u65e5\u304b\u3089\u5b9f\u8df5\u3067\u304d\u308b\uff01AHT\u3092\u77ed\u7e2e\u3059\u308b7\u3064\u306e\u65b9\u6cd5<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u6539\u5584\u306f\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u300d\u300c\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u76f4\u3057\u300d\u300c\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u300d\u3068\u3044\u30463\u3064\u306e\u8ef8\u3067\u9032\u3081\u307e\u3059\u3002\u4e00\u3064\u305a\u3064\u7740\u5b9f\u306b\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089AHT\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>AHT\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3092\u7279\u5b9a\u3057\u305f\u3089\u3001\u6b21\u306f\u3044\u3088\u3044\u3088\u6539\u5584\u7b56\u306e\u5b9f\u884c\u3067\u3059\u3002\u4ee5\u4e0b\u306e3\u3064\u306e\u8ef8\u304b\u3089\u30017\u3064\u306e\u65b9\u6cd5\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">\u3010\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3011<\/h4>\n\n\n\n<ol style=\"margin: 2.4rem 0; list-style: decimal;\">\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">\u5fdc\u5bfe\u54c1\u8cea\u57fa\u6e96\u306e\u660e\u78ba\u5316\u3068\u7814\u4fee\u306e\u5b9f\u65bd<\/li>\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">\u3010\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u3011<\/h4>\n\n\n\n<ol start=\"3\" style=\"margin: 2.4rem 0; list-style: decimal;\">\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6700\u9069\u5316<\/li>\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">FAQ\u30fb\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099<\/li>\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">\u5f8c\u51e6\u7406\uff08ACW\uff09\u306e\u52b9\u7387\u5316<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">\u3010\u30c4\u30fc\u30eb\u6d3b\u7528\u3011<\/h4>\n\n\n\n<ol start=\"6\" style=\"margin: 2.4rem 0; list-style: decimal;\">\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30fb\u898b\u76f4\u3057<\/li>\n<li style=\"margin-bottom: 1rem; margin-left: 2.5rem;\">\u901a\u8a71\u5206\u6790\u30c4\u30fc\u30eb\u306e\u6d3b\u7528<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u306e\u77ed\u7e2e\u3060\u3051\u3092\u8ffd\u6c42\u3059\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u75b2\u5f0a\u3092\u62db\u304f\u5371\u967a\u304c\u3042\u308a\u307e\u3059\u3002AHT\u306f\u3042\u304f\u307e\u3067\u300c\u7d50\u679c\u300d\u3068\u6349\u3048\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>AHT\u306e\u6539\u5584\u306f\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3067\u3059\u304c\u3001\u305d\u306e\u904e\u7a0b\u3067\u5fdc\u5bfe\u54c1\u8cea\u3092\u72a0\u7272\u306b\u3057\u3066\u306f\u672c\u672b\u8ee2\u5012\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306b\u3001AHT\u306e\u6539\u5584\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u305f\u3081\u306e\u30b3\u30c4\u3092\u6574\u7406\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>AHT\u306e\u6539\u5584\u306f\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3067\u3059\u304c\u3001\u305d\u306e\u904e\u7a0b\u3067\u5fdc\u5bfe\u54c1\u8cea\u3092\u72a0\u7272\u306b\u3057\u3066\u306f\u672c\u672b\u8ee2\u5012\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306b\u3001AHT\u306e\u6539\u5584\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u305f\u3081\u306e\u30b3\u30c4\u3092\u6574\u7406\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u25ce\u907f\u3051\u308b\u3079\u304d\u904b\u7528\u65b9\u6cd5\uff08\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\uff09<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u9805\u76ee<\/th><th>\u8d77\u3053\u308a\u3046\u308b\u554f\u984c\u30fb\u30ea\u30b9\u30af<\/th><\/tr><\/thead><tbody><tr><td>AHT\u6570\u5024\u306e\u7d76\u5bfe\u8996<\/td><td>\u6642\u9593\u5185\u306b\u7d42\u3048\u308b\u3053\u3068\u304c\u76ee\u7684\u5316\u3057\u3001\u65e9\u53e3\u3067\u6a5f\u68b0\u7684\u306a\u5fdc\u5bfe\u306b\u306a\u308a\u304c\u3061\u3002\u9867\u5ba2\u306b\u4e0d\u5feb\u611f\u3092\u4e0e\u3048\u3001\u4f01\u696d\u306e\u8a55\u5224\u3092\u640d\u306d\u308b\u6050\u308c\u304c\u3042\u308b\u3002<\/td><\/tr><tr><td>AHT\u306e\u307f\u3067\u306e\u4eba\u4e8b\u8a55\u4fa1<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5e38\u306b\u6642\u9593\u306b\u8ffd\u308f\u308c\u3001\u4e01\u5be7\u306a\u30d2\u30a2\u30ea\u30f3\u30b0\u3084\u63d0\u6848\u304c\u56f0\u96e3\u306b\u306a\u308b\u3002\u7d50\u679c\u3068\u3057\u3066\u6839\u672c\u89e3\u6c7a\u306b\u81f3\u3089\u305a\u3001\u518d\u5165\u96fb\u3092\u62db\u304f\u3002<\/td><\/tr><tr><td>\u7121\u7406\u306a\u6642\u9593\u77ed\u7e2e\u306e\u5f37\u8981<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u59d4\u7e2e\u3057\u3001\u5fc5\u8981\u306a\u78ba\u8a8d\u3084\u60c5\u5831\u63d0\u4f9b\u3092\u6020\u308b\u539f\u56e0\u3068\u306a\u308b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u25ce\u63a8\u5968\u3055\u308c\u308b\u904b\u7528\u65b9\u6cd5\uff08\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\uff09<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u9805\u76ee<\/th><th>\u671f\u5f85\u3055\u308c\u308b\u52b9\u679c<\/th><\/tr><\/thead><tbody><tr><td>\u54c1\u8cea\u3068\u30bb\u30c3\u30c8\u3067\u306e\u76ee\u6a19\u7ba1\u7406<\/td><td>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u3068\u30bb\u30c3\u30c8\u3067\u76ee\u6a19\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u306e\u8cea\u3068\u52b9\u7387\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u610f\u8b58\u304c\u751f\u307e\u308c\u308b\u3002<\/td><\/tr><tr><td>\u30d7\u30ed\u30bb\u30b9\u8a55\u4fa1\u306e\u5c0e\u5165<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u524d\u5411\u304d\u306a\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u610f\u6b32\u3092\u4fc3\u9032\u3057\u3001\u9577\u671f\u7684\u306a\u54c1\u8cea\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u3002<\/td><\/tr><tr><td>\u30c4\u30fc\u30eb\u6d3b\u7528\u306b\u3088\u308b\u7121\u99c4\u306e\u524a\u6e1b<\/td><td>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u305d\u306e\u3082\u306e\u306b\u96c6\u4e2d\u3067\u304d\u308b\u6642\u9593\u3092\u5275\u51fa\u3057\u3001\u5fdc\u5bfe\u306e\u8cea\u3092\u9ad8\u3081\u308b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001AHT\u3092\u5358\u306a\u308b\u6570\u5b57\u3068\u3057\u3066\u8ffd\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u306e\u7d50\u679c\u3068\u3057\u3066\u6349\u3048\u308b\u8996\u70b9\u306e\u8ee2\u63db\u304c\u3001\u672c\u8cea\u7684\u306a\u6539\u5584\u306b\u6b20\u304b\u305b\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3010\u696d\u754c\u30fb\u76ee\u7684\u5225\u3011\u512a\u5148\u3059\u3079\u304dAHT\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<div style=\"margin-bottom: 24px; padding: 12px 24px; border: 1px solid;\">\n<p><span class=\"text-bold\">\u3053\u306e\u7ae0\u306e\u8981\u7d04\uff01<\/span><\/p>\n<p>AHT\u6539\u5584\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u304b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u304b\u3001\u307e\u305f\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u304b\u53d7\u6ce8\u7a93\u53e3\u304b\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u76ee\u7684\u306b\u5408\u3063\u305f\u6700\u9069\u306a\u6539\u5584\u7b56\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3001\u6210\u529f\u3078\u306e\u8fd1\u9053\u3067\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p>\u5168\u3066\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u901a\u7528\u3059\u308b\u4e07\u80fd\u306aAHT\u6539\u5584\u7b56\u306f\u306a\u304f\u3001\u81ea\u793e\u306e\u30bb\u30f3\u30bf\u30fc\u304c\u62c5\u3063\u3066\u3044\u308b\u5f79\u5272\u306b\u3088\u3063\u3066\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u53d7\u6ce8\u30fb\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306e4\u30b1\u30fc\u30b9\u306b\u5206\u3051\u3066\u3001\u512a\u5148\u3059\u3079\u304dAHT\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff08\u53d7\u4fe1\uff09\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b1\u30fc\u30b9<\/h3>\n\n\n\n<p>\u76ee\u7684\uff1a \u554f\u984c\u89e3\u6c7a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/p>\n\n\n\n<p>\u30dd\u30a4\u30f3\u30c8\uff1a FAQ\u3092\u5145\u5b9f\u3055\u305b\u3066\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3057\u3001\u5165\u96fb\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002\u307e\u305f\u3001\u4e00\u5ea6\u306e\u96fb\u8a71\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\uff08FCR\uff09\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u7684\u306bAHT\u306e\u9069\u6b63\u5316\u3068\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff08\u767a\u4fe1\uff09\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b1\u30fc\u30b9<\/h3>\n\n\n\n<p>\u76ee\u7684\uff1a \u30a2\u30dd\u30a4\u30f3\u30c8\u7372\u5f97\u3084\u5951\u7d04\u7de0\u7d50<\/p>\n\n\n\n<p>\u30dd\u30a4\u30f3\u30c8\uff1a&nbsp; AHT\u306e\u9577\u3055\u81ea\u4f53\u3088\u308a\u3082\u3001\u4f1a\u8a71\u306e\u8cea\u3084\u76ee\u7684\u306e\u9054\u6210\u7387\u304c\u91cd\u8996\u3055\u308c\u307e\u3059\u3002AHT\u3092\u610f\u8b58\u3057\u3059\u304e\u3066\u62d9\u901f\u306a\u6848\u5185\u306b\u306a\u308b\u306e\u306f\u907f\u3051\u308b\u3079\u304d\u3067\u3059\u3002\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c8\u30fc\u30af\u3092\u5206\u6790\u3057\u3001\u305d\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u30b1\u30fc\u30b9<\/strong><\/h3>\n\n\n\n<p>\u76ee\u7684\uff1a \u8907\u96d1\u306a\u6280\u8853\u7684\u554f\u984c\u306e\u89e3\u6c7a<\/p>\n\n\n\n<p>\u30dd\u30a4\u30f3\u30c8\uff1a \u8907\u96d1\u306a\u5185\u5bb9\u3092\u6271\u3046\u305f\u3081\u3001AHT\u306f\u5fc5\u7136\u7684\u306b\u9577\u304f\u306a\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u7121\u7406\u306a\u77ed\u7e2e\u306f\u76ee\u6307\u3055\u305a\u3001\u6b63\u78ba\u306a\u60c5\u5831\u3092\u4f1d\u3048\u3001\u6bb5\u968e\u7684\u306b\u554f\u984c\u3092\u5207\u308a\u5206\u3051\u308b\u30ed\u30b8\u30ab\u30eb\u306a\u5bfe\u8a71\u30b9\u30ad\u30eb\u3092\u78e8\u304f\u3053\u3068\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">EC\u30b5\u30a4\u30c8\u306e\u53d7\u6ce8\u30fb\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306e\u30b1\u30fc\u30b9<\/h3>\n\n\n\n<p>\u76ee\u7684\uff1a \u8fc5\u901f\u306a\u6ce8\u6587\u51e6\u7406\u3068\u6a5f\u4f1a\u640d\u5931\u306e\u9632\u6b62<\/p>\n\n\n\n<p>\u30dd\u30a4\u30f3\u30c8\uff1a \u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u64cd\u4f5c\u306e\u7fd2\u719f\u5ea6\u5411\u4e0a\u304cAHT\u77ed\u7e2e\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u5165\u529b\u30df\u30b9\u3092\u6e1b\u3089\u3059\u4ed5\u7d44\u307f\u4f5c\u308a\u3082\u91cd\u8981\u3067\u3059\u3002\u4f59\u88d5\u304c\u751f\u307e\u308c\u305f\u6642\u9593\u3067\u3001\u95a2\u9023\u5546\u54c1\u3092\u304a\u3059\u3059\u3081\u3059\u308b\u30a2\u30c3\u30d7\u30bb\u30eb\u306a\u3069\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AHT\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<p>AHT\u306b\u95a2\u3057\u3066\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406\u8005\u69d8\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u3068\u305d\u306e\u56de\u7b54\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002\u7686\u69d8\u306e\u7591\u554f\u89e3\u6c7a\u306e\u4e00\u52a9\u3068\u306a\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q1.AHT\u306e\u76ee\u6a19\u5024\u306f\u3001\u3069\u306e\u304f\u3089\u3044\u306b\u8a2d\u5b9a\u3059\u308c\u3070\u826f\u3044\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u696d\u754c\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f6\u5206\u524d\u5f8c\u3092\u76ee\u6a19\u3068\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u306f\u81ea\u793e\u306e\u73fe\u72b6\u306eAHT\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u305d\u3053\u304b\u308910%\u524a\u6e1b\u300115%\u524a\u6e1b\u3068\u3044\u3063\u305f\u6bb5\u968e\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002\u696d\u754c\u5e73\u5747\u306f\u3042\u304f\u307e\u3067\u53c2\u8003\u5024\u3068\u3057\u3066\u6349\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q2.AHT\u306f\u77ed\u3051\u308c\u3070\u77ed\u3044\u307b\u3069\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p>A. 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\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u306e\u52aa\u529b\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001FAQ\u30b7\u30b9\u30c6\u30e0\u306e\u6574\u5099\u3084\u3001\u5f8c\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3059\u308b\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u306a\u3069\u3001\u4ed5\u7d44\u307f\u3067\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001AHT\u3068\u5408\u308f\u305b\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6570\u5024\u3082KPI\u3068\u3057\u3066\u8ffd\u3046\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\u3092\u9632\u304e\u306a\u304c\u3089\u6539\u5584\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q4.\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u304c\u9577\u3044\u306e\u3067\u3059\u304c\u3001\u3069\u3046\u3059\u308c\u3070\u77ed\u7e2e\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u5fdc\u5bfe\u5c65\u6b74\u306e\u5165\u529b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001\u3088\u304f\u4f7f\u3046\u6587\u8a00\u3092\u5358\u8a9e\u767b\u9332\u3057\u305f\u308a\u3059\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u307e\u305f\u3001\u901a\u8a71\u5185\u5bb9\u3092AI\u304c\u81ea\u52d5\u3067\u8981\u7d04\u3057\u3066\u304f\u308c\u308b\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5185\u5bb9\u306e\u78ba\u8a8d\u30fb\u4fee\u6b63\u3060\u3051\u3067\u6e08\u3080\u305f\u3081\u3001\u5f8c\u51e6\u7406\u6642\u9593\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q5.SV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09\u3068\u3057\u3066\u3001AHT\u6539\u5584\u306e\u305f\u3081\u306b\u4f55\u3092\u3059\u3079\u304d\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>A. \u500b\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306eAHT\u3092\u305f\u3060\u6307\u6458\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001AHT\u304c\u9577\u3044\u901a\u8a71\u306e\u9332\u97f3\u3092\u805e\u304d\u3001\u5177\u4f53\u7684\u306a\u539f\u56e0\uff08\u4fdd\u7559\u304c\u591a\u3044\u3001\u8aac\u660e\u304c\u5197\u9577\u306a\u3069\uff09\u3092\u4e00\u7dd2\u306b\u5206\u6790\u3057\u3001\u6539\u5584\u306b\u5411\u3051\u305f\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001FAQ\u306e\u66f4\u65b0\u3084\u7814\u4fee\u306e\u4f01\u753b\u306a\u3069\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5e95\u4e0a\u3052\u3059\u308b\u74b0\u5883\u4f5c\u308a\u306b\u52aa\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081\uff1a\u52b9\u7387\u7684\u306aAHT\u6539\u5584\u306a\u3089\u96fb\u8a71\u89e3\u6790AI\u300cMiiTel Phone\uff08\u30df\u30fc\u30c6\u30eb\u30d5\u30a9\u30f3\uff09\u300d<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/miitel.com\/jp\/sys\/wp-content\/uploads\/2024\/11\/insidesalesplus2025-1024x414.jpg\" alt=\"\u3010MiiTell Phone\u3011\u96fb\u8a71\u5bfe\u5fdc\u3092\u300c\u96fb\u8a71\u89e3\u6790AI\u300d\u304c\u63a1\u70b9\uff01\u55b6\u696d\u30c8\u30fc\u30af\u6539\u5584\u3067\u30a2\u30dd\u7387\u30fb\u6210\u7d04\u7387UP\" class=\"wp-image-4361\"\/><\/figure>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001AHT\u306e\u57fa\u672c\u7684\u306a\u77e5\u8b58\u304b\u3089\u539f\u56e0\u5206\u6790\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u307e\u3067\u8a73\u7d30\u306b\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>AHT\u306e\u6539\u5584\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u306a\u304c\u3089\u3001\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u591a\u89d2\u7684\u306a\u65bd\u7b56\u3092\u5730\u9053\u306b\u7d9a\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u6c7a\u3057\u3066\u7c21\u5358\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u89e3\u6c7a\u3057\u3001\u52b9\u7387\u7684\u306aAHT\u6539\u5584\u3068\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3059\u308b\u306e\u304c\u3001\u96fb\u8a71\u89e3\u6790AI\u300cMiiTel Phone\uff08\u30df\u30fc\u30c6\u30eb\u30d5\u30a9\u30f3\uff09\u300d\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5168\u901a\u8a71\u306e\u81ea\u52d5\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u6a5f\u80fd<\/h4>\n\n\n\n<p>SV\u304c\u5168\u3066\u306e\u5fdc\u5bfe\u3092\u5ba2\u89b3\u7684\u306b\u632f\u308a\u8fd4\u308a\u3001\u7684\u78ba\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ef\u80fd\u306b\u3002\u4fdd\u7559\u3084\u6c88\u9ed9\u306e\u9577\u3044\u901a\u8a71\u3092\u62bd\u51fa\u3057\u3001\u539f\u56e0\u5206\u6790\u306e\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>AI\u306b\u3088\u308b\u30c8\u30fc\u30af\u5206\u6790\u30fb\u8a55\u4fa1<\/strong><\/h4>\n\n\n\n<p>\u8a71\u901f\u3001\u88ab\u308a\u3001\u30e9\u30ea\u30fc\u6570\u306a\u3069\u3092AI\u304c\u81ea\u52d5\u3067\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u304c\u5fdc\u5bfe\u3092\u5ba2\u89b3\u7684\u306b\u632f\u308a\u8fd4\u308a\u3001\u30bb\u30eb\u30d5\u30b3\u30fc\u30c1\u30f3\u30b0\u3067\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u512a\u308c\u305f\u5fdc\u5bfe\u5185\u5bb9\u306e\u6a2a\u5c55\u958b<\/h4>\n\n\n\n<p>\u30c8\u30c3\u30d7\u30bb\u30fc\u30eb\u30b9\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092\u300c\u304a\u624b\u672c\u300d\u3068\u3057\u3066\u5168\u793e\u3067\u5171\u6709\u3002\u7d44\u7e54\u5168\u4f53\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u5e95\u4e0a\u3052\u3057\u3001\u7d50\u679c\u3068\u3057\u3066AHT\u306e\u9069\u6b63\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u5fdc\u5bfe\u5185\u5bb9\u306e\u81ea\u52d5\u8981\u7d04\u6a5f\u80fd<\/strong><\/h4>\n\n\n\n<p>AI\u304c\u901a\u8a71\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u8981\u7d04\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5f8c\u51e6\u7406\uff08ACW\uff09\u3067\u30bc\u30ed\u304b\u3089\u6587\u7ae0\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u5165\u529b\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>MiiTel Phone\u306f\u3001AHT\u6539\u5584\u306f\u3082\u3061\u308d\u3093\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u58f2\u4e0a\u5411\u4e0a\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u306a\u3069\u3001\u5e45\u5e83\u3044\u8ab2\u984c\u89e3\u6c7a\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u306f\u8cc7\u6599\u3067\u6a5f\u80fd\u3084\u6d3b\u7528\u65b9\u6cd5\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u304d\u3001AHT\u6539\u5584\u306e\u5177\u4f53\u7684\u306a\u30a4\u30e1\u30fc\u30b8\u3092\u3064\u304b\u3093\u3067\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div style=\"width: 100%\"><a style=\"display: block; width: 100%;max-width: 480px;margin: 6% auto; padding: 15px;background: #ffac10;border-radius: 28px;color: #fff;font-weight: bold; text-align: center; letter-spacing: 0.05em;text-decoration: none\" href=\"https:\/\/miitel.com\/jp\/service\/phone\/\" rel=\"noopener\" target=\"_blank\"> MiiTel 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